Company: QuidelOrtho
Location: Ontario
Expected salary:
Job date: Fri, 02 May 2025 23:38:13 GMT
Job description: The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.The RoleAs we continue to grow, we are seeking a Field Application Specialist (FAS) in Ontario, Canada. The FAS is accountable for developing and nurturing strong relationships with external customers to ensure optimum utilization of QuidelOrtho products and the highest levels of customer satisfaction. The FAS is a valuable member of the Account Team who is accountable for providing technical support, demonstration skills and technical expertise for all QuidelOrtho products throughout the sales cycle. Ideal candidates will live within the Ontario territory and will be located reasonably close to a major airport.The ResponsibilitiesCustomer Support (75%)Develop and maintain relationships with customers at all levels of the laboratoryPerform System Verification studies for new customer installations, including calibration, P&A, and patient correlationProvide troubleshooting support and training expertise to new and existing customersAssist customers with linearity, normal and reportable range verificationAccount Team Support (20%)Support sales team activities via technical product demonstrations, workflow studies, lunch and learn events, conventions etcProvide effective and proactive communication to all members of the account teamManage all territory administrative requirementsActively solicits competitive information at customer sites and communicates trends, activity and issues to the account teamSupports the development of customer profilesAdministration (5%)Maintain safe driving recordMeet or exceed all budgetary targetsComplete all required paperwork in a timely fashionPerform other work-related duties as assignedThe IndividualCandidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.Required:Education: Medical Laboratory Technologist DegreeCertification: Canadian Society for Medical Laboratory Science (CSMLS) or equivalent province accredited certificationExperience: Minimum 3 years of laboratory experienceGood working knowledge of laboratory settingsExcellent knowledge of QuidelOrtho products and servicesGood analytical skills with ability to troubleshoot complex system issuesDemonstrated ability to conduct adult training and “train the trainer” programsGood working knowledge of all Microsoft Office programsStrong organizational skills Strong collaboration skillsMust be able to effectively communicate with internal and external customersTravel: Ability to travel to customer sites within their assigned territory, 50% domestic. During training period, travel to US will be required.Preferred:5 years of laboratory experienceDiagnostic field technical support experienceThe Key Working RelationshipsInternal Partners:Technical Specialists, Field Application Specialists, Technical Support SpecialistsSales: Sales Director, Account Managers, Sales Manager, MarketingField Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service DirectorInteracts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)External Partners:Customers including but not limited to Laboratory Managers, Supervisors.The Work EnvironmentTypical outside field-based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 50%. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.#LI-AC1 #LI-REMOTE
