Alida – Project Coordinator, Managed Services – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: Skills and Experiences Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market… and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns…
This content discusses the importance of having a post-secondary educational degree in Business, Marketing, or a related field, as well as gaining skills and experiences in gathering and analyzing customer feedback. This feedback helps companies improve their products, enhance user experiences, and test marketing campaigns effectively.
Title: Customer Service Representative

Location: Edmonton, AB, Canada

Company: Canadian Wireless

Salary: $18.50 – $22.00 per hour

Job Type: Full-time, Permanent

Job Description:

Canadian Wireless is seeking a Customer Service Representative to join our team in Edmonton, AB. In this role, you will be responsible for providing excellent customer service to all clients and addressing their inquiries and concerns in a timely and professional manner.

Key Responsibilities:
– Answering and responding to customer inquiries via phone, email, and in person
– Assisting customers with product information, pricing, and order processing
– Resolving customer complaints and issues in a timely and effective manner
– Processing online and phone orders accurately and efficiently
– Keeping accurate records of customer interactions and transactions
– Collaborating with other team members to ensure customer satisfaction and retention

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Strong communication skills, both verbal and written
– Excellent problem-solving abilities
– Ability to multi-task and work in a fast-paced environment
– Proficiency in Microsoft Office Suite and CRM software

If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you. Apply now to join our team at Canadian Wireless!

Expected salary: $65000 – 75000 per year

Job date: Sat, 06 Jul 2024 00:01:29 GMT

Alida – Senior IT Operations Analyst – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns…
This content discusses the importance of collecting and analyzing customer feedback on a large scale in order to improve products, enhance user experiences, and test marketing campaigns effectively. By gathering reliable customer feedback, companies can make informed decisions that will ultimately benefit their business.
Title: Senior Project Manager

Location: Toronto

Salary: Negotiable

Responsibilities:
– Lead and manage project teams to deliver high-quality projects within budget and schedule
– Work closely with stakeholders to define project scope, goals, and deliverables
– Develop detailed project plans, schedules, and budgets
– Monitor and control project progress, including resolving any project issues or conflicts
– Ensure project documentation is accurate and up to date
– Communicate project status and updates to stakeholders
– Identify and mitigate project risks
– Ensure project deliverables meet quality standards
– Manage vendor relationships and contracts
– Mentor and coach junior project managers

Qualifications:
– Bachelor’s degree in project management or related field
– PMP certification is preferred
– 5+ years of experience managing projects in a fast-paced environment
– Strong leadership and communication skills
– Experience working with cross-functional teams
– Knowledge of project management tools and techniques
– Ability to problem solve and make decisions under pressure
– Experience in vendor management
– Knowledge of Agile methodologies is a plus

Benefits:
– Competitive salary
– Performance-based bonuses
– Health and dental benefits
– Flexible work hours
– Professional development opportunities
– Positive and collaborative work environment

Expected salary: $75000 – 85000 per year

Job date: Sun, 02 Jun 2024 02:22:19 GMT

Alida – Principal Research Strategist – Toronto, ON – Vancouver, BC

Company: Alida

Location: Toronto, ON – Vancouver, BC

Job description: and marketing related efforts, such as blogs, webinars, and public speaking. Desired Experience: Experience within a client… and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns…
The content discusses the importance of integrating various marketing efforts, such as blogs, webinars, and public speaking, to gain valuable customer feedback and improve products and marketing campaigns. The desired experience includes working with clients and utilizing feedback to enhance user experiences.
Title: Sales Associate

Location: Richmond, British Columbia

Company: American Eagle Outfitters

Job Type: Full-time

Salary: Competitive

Job Description:

American Eagle Outfitters is looking for a dynamic and customer-focused Sales Associate to join our team in Richmond, British Columbia. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers and driving sales through excellent customer service.

Key Responsibilities:

– Greet and assist customers in a friendly and professional manner
– Offer product knowledge and styling advice to customers
– Process transactions accurately and efficiently at the register
– Maintain a clean and organized store environment
– Assist with visual merchandising and stocking shelves
– Provide feedback to management on customer preferences and trends
– Meet and exceed sales goals and targets
– Work collaboratively with team members to ensure customer satisfaction
– Comply with all company policies and procedures

Qualifications:

– High school diploma or equivalent
– Previous retail or customer service experience preferred
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment
– Flexible schedule, including evenings and weekends

If you are passionate about fashion and enjoy working in a team-oriented environment, we want to hear from you! Apply now to join the American Eagle Outfitters team as a Sales Associate in Richmond, British Columbia.

Expected salary:

Job date: Sun, 19 May 2024 05:48:08 GMT

Alida – Technical Writer – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns…
The content discusses the importance of collecting and analyzing customer feedback to improve products, user experiences, and marketing campaigns. It emphasizes the need for businesses to gather feedback at scale in order to make informed decisions and ultimately enhance their offerings.
Title: Retail Store Assistant Manager

Location: Cambridge, ON

Job Type: Full-time

Salary: $18.00 to $20.00 /hour

As a Retail Store Assistant Manager, you will be responsible for assisting the Store Manager in the overall operation and management of the store. You will be expected to provide excellent customer service, supervise and train staff, manage inventory, and ensure the store meets sales goals.

Responsibilities:

– Assist the Store Manager in all aspects of store operation
– Help with scheduling and supervising store staff
– Train new employees on company policies and procedures
– Ensure merchandise is displayed effectively and meets company standards
– Handle customer inquiries and resolve any issues effectively
– Monitor inventory levels and place orders as needed
– Assist with analyzing sales data and developing strategies to increase sales
– Help create a positive work environment for staff and customers

Qualifications:

– Previous retail experience, preferably in a supervisory role
– Strong communication and leadership skills
– Ability to multitask and work in a fast-paced environment
– Knowledge of inventory management and sales techniques
– Familiarity with retail POS systems
– Flexibility to work weekends and evenings as needed

If you are a motivated and customer-focused individual with a passion for retail, we invite you to apply for this exciting opportunity as a Retail Store Assistant Manager. Join our team and help us create a welcoming and successful shopping experience for our customers. Apply now!

Expected salary: $90000 – 95000 per year

Job date: Wed, 15 May 2024 06:39:19 GMT

Alida – Senior Customer Success Manager – Toronto, ON

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Company: Alida

Location: Toronto, ON

Job description: Senior Customer Success ManagerAs our Senior Customer Success Manager, you promote the power of our platform to help organizations build better products, deliver better services and achieve better business outcomes. You are the day-to-day contact for our customers and are responsible for driving customer adoption and success, educating them on best practices that enable them to drive stronger and more engaged customer relationships through our platform. Beyond the day-to-day, you will empower and support our customers by inspiring them to think about how our platform can support their broader business needs (profiling their customers, developing strategic marketing content, delving deeper into new product opportunities or customer loyalty). And, don’t worry, we will train you on making these connections. Take a look below at the skills we want you to have.Job Responsibilities:Account management

  • Develop and manage value-based relationships with roughly 10-12 customers, and manage additional accounts with a digital/tech touch approach to bring value through customer webinars, newsletters, and other customer content.
  • With input from the director, oversee implementation, development, and oversight of our digital/tech touch Customer Success Model.
  • Maintain a real time understanding of your customers and their adoption of our platform
  • Develop and maintain, in collaboration with your customers, Success Plans as the blueprint for achieving the customers goals
  • Perform regular (weekly, monthly and quarterly) reviews with customers on goals, obstacles, insights and opportunities.
  • Uncover risk, or latent or unexpressed needs by driving discovery sessions, asking probing questions and defining a long term account plan for growth.

Identify expansion opportunities

  • Identify opportunities to cross-sell and upsell customers on additional solutions
  • Working with sales (Renewal and Expansion Manager) to grow outside of your day to day contact and create new relationships with new stakeholders or business units

Be the leading advocate for our solutions within the customer organization

  • Inspire your customers to think strategically about how our platform can support their business needs
  • Understand the customer organization and how our solutions can bring value to them and build stronger engagement and intelligence with their customers
  • Enable customers on best practices, and the use and benefit of our solutions to ease the adoption of our platform

Act as key point of contact for customer relationships

  • Welcome and engage Alida customers at strategic and tactical levels to map customer business goals to solution outcomes delivered through our solution
  • Provide exemplary service and support that delights our customers
  • Proactively look for risk indicators and get ahead of potential issues.
  • Escalate where needed, and follow-up promptly to ensure customer expectations are exceeded

Be the leading customer advocate within Alida

  • Work in unison with other Alida team’s (sales, support, services, etc.) to deliver a world class customer experience
  • Champion on behalf of your customers for improvements and advancement of our solutions
  • Identify customer adoption challenges, CSAT risks and other indicators of churn risk
  • Develop and manage remediation plans to alleviate customer challenges

Thought Leader on CS internally and externally in the organization

  • Collaborate within Alida to identify opportunities to develop resources that advance our solution adoption and success of our customers
  • Develop assets that assist with customer enablement (blogs, video’s, best practices, etc.)

Desired Skills and Experiences

  • Post-secondary educational degree
  • An Enterprise SaaS background from a fast-growing SaaS company is ideal for this role
  • Minimum 4 years of experience in customer success, business development, management consulting or account management, or similar role
  • Post sales software experience as a CSM or Account Manager is highly desirable
  • Proven ability to work in a high energy and fast paced environment with cross-functional teams (Sales, Product, Marketing etc.)
  • Ability to manage and be accountable for your book of business
  • Excellent time management, organizational, and problem-solving skills
  • Strong initiative and drive to innovate
  • Ability to sell ideas and concepts
  • An ability to inspire others and lead with grace
  • Excellent written and verbal communication skills with strong attention to detail
  • Professional (even dynamic) presence, presentation and public speaking skills.
  • Gravitas, able to speak eloquently in front of senior c-suites and/or larger groups to gain credibility
  • Strong aptitude and passion for technology and ability/desire to learn new software
  • Proficient with Microsoft Office (PPT, Word, Excel) including skills for the formatting and creative visual display of information
  • A team player who likes to collaborate with others
  • Added value: Customer Experience and/or Insights background; experience setting up new programs for customer audiences

**The typical salary range for this position is $110,000-$120,000 year.**The Good Stuff:+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry+ Best-in-class company paid benefits for you and your family – offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.+ Recognized as a Great Place to Work® 2021-2022+ Recognized in 2022 as one of the Best places to Work®+ Recognized as a Top Employer by British Columbia’s Top Employers 2022About AlidaAlida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.Learn more at .We can’t wait to meet you!We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don’t meet every single one of the stated requirements but you are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.Follow us at and engage with us on LinkedIn, Twitter and Instagram.Alida has an in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact so that arrangements can be made for the appropriate accommodations to be in place.Alida takes your private information seriously. Review our Candidate Privacy Statement to understand how we use and protect your personal information.ApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We’ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWho referred you to this position? Enter their first and last name here.LinkedIn Profile URL:Desired salary*Earliest start date?*Are you legally entitled to work where this position is based?*The following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated.
The Senior Customer Success Manager is responsible for promoting the power of the platform to help organizations achieve better outcomes. This role involves building relationships with customers, driving adoption and success, identifying expansion opportunities, and serving as the main advocate for customers within the organization. Desired skills include customer success experience, enterprise SaaS background, and strong communication skills. The position offers competitive benefits and growth opportunities in a fast-growing SaaS company.
Digital Marketing Specialist

We are seeking a Digital Marketing Specialist to join our team. The ideal candidate will have experience in creating and managing digital marketing campaigns, with a strong understanding of SEO, social media, email marketing, and web analytics. The Digital Marketing Specialist will be responsible for developing and implementing digital marketing strategies to drive online traffic to our website and increase engagement and lead generation.

Responsibilities:
– Develop and implement digital marketing campaigns
– Monitor and analyze website traffic and user behavior using web analytics tools
– Create and manage social media marketing campaigns
– Optimize website content for SEO
– Coordinate with internal teams to ensure consistency in brand messaging
– Stay up-to-date with the latest trends and best practices in digital marketing

Qualifications:
– Bachelor’s degree in Marketing or related field
– 2+ years of experience in digital marketing
– Proficient in SEO, SEM, social media, email marketing, and web analytics
– Strong analytical skills and attention to detail
– Excellent communication and teamwork skills

If you are passionate about digital marketing and have a strong track record of driving results, we want to hear from you. Apply now to join our dynamic team!

Expected salary: $110000 – 120000 per year

Job date: Sat, 13 Apr 2024 00:03:02 GMT

Alida – Chief Customer Officer – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: glove, to digital touch and managed services. You will be an integral part of shaping the strategy and the future… Retention and Net Revenue Retention; Leverage technology to create digital capabilities and automation where possible; Build…
The content describes the importance of leveraging technology in shaping the future strategy of a business, particularly in areas such as improving customer retention and generating net revenue. It emphasizes the use of digital capabilities and automation to streamline processes and enhance efficiency. The role of the individual in this process is highlighted as crucial in helping the organization achieve its goals.
Job Description

We are currently seeking a reliable and detail-oriented Administrative Assistant to join our team. The successful candidate will be responsible for providing administrative support to our office staff and assisting with various clerical tasks.

Responsibilities:
– Answering phone calls and directing them to the appropriate department
– Greeting visitors and directing them to the appropriate person or department
– Managing and organizing files, records, and documents
– Assisting in the preparation of reports, presentations, and correspondence
– Performing general office duties such as typing, filing, and photocopying
– Assisting with special projects and events as needed

Qualifications:
– High school diploma or equivalent
– 1-2 years of administrative experience preferred
– Proficient in Microsoft Office Suite (Word, Excel, Outlook)
– Strong organizational and time management skills
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team

If you are a motivated and organized individual looking to gain valuable experience in the administrative field, we encourage you to apply for this position.

Expected salary:

Job date: Sat, 06 Apr 2024 01:10:54 GMT

Alida – People & Culture Coordinator – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: better products, refine user experiences and test marketing campaigns. Learn more at . We can’t wait to meet you! We understand…
We are dedicated to creating better products, improving user experiences, and testing marketing campaigns. Visit our website to learn more about us and how we can help you. We are excited to get to know you and understand your needs.
The job description on the website is for a “General Production Worker” position at a manufacturing company. The responsibilities include operating production machinery, assembly and packaging of products, conducting quality inspections, maintaining a clean work environment, and following safety guidelines. The ideal candidate should have attention to detail, ability to work in a fast-paced environment, and good communication skills. Prior experience in production or manufacturing is preferred but not required. The job offers competitive pay and benefits.

Expected salary: $65000 – 75000 per year

Job date: Fri, 05 Apr 2024 23:20:40 GMT

Alida – Senior Software Engineer – Vancouver – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: better products, refine user experiences and test marketing campaigns. Learn more at The Role: Our product team works at a fast…
The product team focuses on creating better products, refining user experiences and testing marketing campaigns to improve overall performance. The team works quickly and efficiently to achieve these goals.
Job Description

We are seeking a motivated and dynamic Marketing Coordinator to join our team. The Marketing Coordinator will be responsible for assisting in the development and implementation of marketing strategies to promote our products and services. The ideal candidate will have a creative mindset, excellent communication skills, and a strong understanding of digital marketing techniques.

Key Responsibilities:
– Collaborate with cross-functional teams to develop marketing campaigns and initiatives.
– Assist in creating content for social media, websites, and other digital platforms.
– Conduct market research to identify trends and opportunities.
– Analyze campaign performance and provide insights for optimization.
– Coordinate promotional events and activities.
– Manage relationships with external vendors and agencies.
– Support the marketing team in various ad-hoc tasks.

Qualifications:
– Bachelor’s degree in Marketing, Communications, or related field.
– 2+ years of experience in a marketing role.
– Proficiency in Microsoft Office and social media platforms.
– Strong analytical and problem-solving skills.
– Excellent written and verbal communication skills.
– Ability to multitask and work in a fast-paced environment.

If you are passionate about marketing and want to contribute to a dynamic team, we would love to hear from you. Apply now!

Expected salary: $100000 – 120000 per year

Job date: Sat, 30 Mar 2024 03:08:53 GMT

Alida – Director, Product Management – Vancouver, BC

Company: Alida

Location: Vancouver, BC

Job description: ; Work closely with sales, marketing, and customer support teams to drive product adoption and provide effective product…; Experience leading cross-functional teams that include engineering, sales, and marketing staff; Proven track record…
The content discusses the importance of working closely with sales, marketing, and customer support teams to drive product adoption and provide effective product support. It also highlights the experience of leading cross-functional teams that include engineering, sales, and marketing staff, with a proven track record of success.
Position: Administrative Assistant

Location: Toronto, ON

Company: Confidential

We are currently seeking an Administrative Assistant to join our team in Toronto, ON. The ideal candidate will have exceptional organizational and communication skills, be detail-oriented, and have a positive attitude.

Key Responsibilities:
– Manage and organize office operations and procedures
– Coordinate and schedule appointments and meetings
– Prepare and edit correspondence, reports, and presentations
– Answer and direct phone calls and emails
– Maintain office supplies and equipment
– Assist in event planning and coordination
– Perform other administrative tasks as needed

Qualifications:
– High school diploma or equivalent
– 2+ years of administrative experience
– Proficient in Microsoft Office Suite
– Excellent communication and interpersonal skills
– Strong organizational skills and attention to detail

If you are a motivated individual who enjoys working in a fast-paced environment, we would love to hear from you. Apply now and become part of our team!

Expected salary: $170000 per year

Job date: Thu, 28 Mar 2024 04:34:19 GMT