Company: The Sydney Call Centre
Location: Nova Scotia
Expected salary:
Job date: Sun, 01 Sep 2024 00:31:13 GMT
Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
MCI offers a variety of services including collections, customer experience provider (CXP), customer service, digital experience provider (DXP), and account receivables through its brands such as MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal.
Position: Customer Support Specialist
Location: Vancouver, BC
Company: Confidential
Salary: $45,000 – $50,000 per year
Job Type: Full-time, Permanent
Job Description:
Our company is seeking a Customer Support Specialist to join our team in Vancouver. The ideal candidate will be responsible for providing exceptional customer service and assisting with technical inquiries from customers.
Key Responsibilities:
– Manage incoming customer inquiries via phone, email, and live chat
– Provide accurate information and solutions to customers in a professional and timely manner
– Troubleshoot technical issues and escalate to appropriate teams when necessary
– Maintain records of customer interactions and transactions
– Follow up with customers to ensure satisfaction and resolve any outstanding issues
– Adhere to company policies and procedures at all times
Requirements:
– 2+ years of experience in a customer support role
– Strong communication skills, both verbal and written
– Technical background with the ability to troubleshoot software issues
– Knowledge of CRM software and help desk systems
– Ability to work in a fast-paced environment and multitask effectively
If you are a customer-focused professional with a passion for technology, we encourage you to apply for this exciting opportunity to join our team in Vancouver.