Sobeys – Specialist Journey Strategy &Performance – Mississauga, ON

Company: Sobeys

Location: Mississauga, ON

Job description: . This role is essential for planning and managing digital customer engagement journeys across various channels, marketing… channels, marketing campaigns, and digital experiences. Gather and interpret customer and business requirements to create…
This content highlights the importance of a role that is responsible for planning and managing digital customer engagement journeys across different channels, marketing campaigns, and digital experiences. The role involves gathering and interpreting customer and business requirements to create effective strategies.
Marketing Specialist

Location: Vancouver, BC

Our client, a leading consumer goods company, is seeking a talented Marketing Specialist to join their team in Vancouver, BC. The ideal candidate will have a strong background in digital marketing, social media management, and content creation. In this role, you will be responsible for developing and executing marketing campaigns, analyzing performance data, and assisting with the creation of marketing strategies.

KEY RESPONSIBILITIES:
– Develop and implement marketing strategies to drive brand awareness and generate leads
– Manage social media accounts and create engaging content for various platforms
– Collaborate with cross-functional teams to ensure marketing campaigns are successful
– Analyze marketing data to measure effectiveness and make data-driven decisions
– Assist with the creation of marketing materials, including brochures, flyers, and digital ads

REQUIREMENTS:
– Bachelor’s degree in Marketing or related field
– 3+ years of experience in digital marketing or social media management
– Strong written and verbal communication skills
– Proficiency in Adobe Creative Suite and Google Analytics
– Ability to work in a fast-paced environment and manage multiple projects simultaneously

If you are a creative and results-driven marketing professional, apply now to join a dynamic team and make a real impact on the company’s success!

Expected salary:

Job date: Wed, 17 Jul 2024 22:37:57 GMT

Sobeys – Specialist Journey Strategy &Performance – Mississauga, ON

Company: Sobeys

Location: Mississauga, ON

Job description: channels, marketing campaigns, and digital experiences. The ideal candidate will have a strong ability to interpret customer… channels, marketing campaigns, and digital experiences. Gather and interpret customer and business requirements to create…
The ideal candidate for this position should have the ability to interpret customer needs and business requirements in order to create effective marketing campaigns and digital experiences across various channels.
Job Description

We are currently seeking a diligent and experienced individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to work well in a team environment.

Key Responsibilities:
– Handling incoming customer inquiries via phone, email, and live chat
– Providing accurate information about products and services
– Resolving customer complaints in a professional manner
– Maintaining customer records and updating information as needed
– Collaborating with other departments to ensure customer satisfaction
– Meeting and exceeding customer service goals and targets

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office applications

If you are passionate about providing exceptional customer service and are looking for a new opportunity, we encourage you to apply for this position. Join our team and help us deliver the best possible experience to our customers. Apply now!

Expected salary:

Job date: Thu, 18 Jul 2024 01:58:32 GMT

Telus – Senior Product Manager, Cross-sell Journey Design – Toronto, ON

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Company: Telus

Location: Toronto, ON

Job description: DescriptionJoin our team and what we’ll accomplish togetherWe’re looking for a superstar to join the Consumer Prospecting and Exclusive Partner Program (EPP) team today! Our team has partnerships with over 3,500 organizations (“accounts”) across Canada to give their employees/ members access to special deals on mobility and home services. We also manage strategic programs for TELUS such as Affiliates Marketing, Refer-a-Friend (RAF), and Community / Sponsorship Marketing.We are seeking a dynamic Senior Product Manager to lead the development of customer-centric cross-sell experiences aimed at driving new Mobile and Home services. The ideal candidate will focus on creating automated and contextualized customer journeys tailored to customer tenure, persona, and lifecycle stages. This role involves piloting and experimenting with various customer journeys, leveraging data to enhance and improve these experiences continuously.Our team consists of passionate marketing strategists who aim to deliver an optimal customer experience at every touchpoint, including flawless data driven tactics. We use AI and a unique, entrepreneurial spirit to sell a variety of products to meet our customers’ whole home needs: mobility, SmartHome Security, TV, internet, streaming services and more.What you’ll do as Senior Product Manager, Cross-sell Journey Design

  • Develop and execute end to end omni-channel customer journeys, focused on driving net new Mobile and Home activations
  • Leverage AI and Machine Learning models to ideate, experiment and design cross sell strategies
  • Formulate recommendations to drive program growth that are anchored on data, customer and front-line feedback (eg. conduct focus groups, workshops etc.)
  • Support new product launches and incorporating them into the cross-sell strategy
  • Manage a marketing roadmap to showcase and report on planned launches and future developments
  • Have P&L accountability – report on portfolio KPIs, identify insights and new opportunities, set targets and build strategic and tactical business cases
  • Interlock with various pricing, strategy & planning, marketing, channel and CE stakeholders, including EPP’s distinct sales team and Account Managers
  • Communicate strategies and updates on a regular basis to Senior Leadership across the Consumer team

#LI-REMOTEQualificationsWhat you bringLeadership and TELUS Values

  • You’re transparent, reliable and have a positive attitude
  • You’re curious to understand the dynamics of the business; you can define business problems while investigating clear paths to inform and arrive at actionable decisions that balance customer and business outcomes
  • You’re willing to challenge the status quo, an analytical thinker who understands, analyzes and optimizes complex business problems, issues and challenges. You provide thoughtful recommendations that link back to specific business problems and goals.
  • You’re a persuasive communicator who is clear, concise and articulate in all aspects of communication.
  • You manage stakeholder communications well, including to members of cross-functional leadership groups and our President
  • You’re a self-starter who thrives in a fast paced, changing environment, has a strong sense of ownership, and is excited to contribute to a fun and collaborative work environment

Skill and experiences

  • Excellent communications skills, both written and verbal and a storyteller who is able to simplify complex to easily digestible information
  • Develop persona based customer journeys and with exceptional understanding of integrated marketing strategies
  • Product ownership and experiencing managing a portfolio with direct P&L responsibility (eg. strong financial acumen)
  • Cross-functional leadership across various business domains/functional areas, and an ability to influence other stakeholders and peers without formal authority
  • Proven track record of delivering results and executing flawlessly while managing projects and asks efficiently at the same time
  • Flexibility and adaptability to succeed in a fast-paced, high-growth organization
  • Ability to take vast amounts of information from various sources and consolidate and synthesize into meaningful and actionable insights
  • 3-5 years of experience in roles involving B2B and/or B2C marketing, program management, strategy or management consulting

Great to Haves

  • Post-secondary degree in Business, Marketing or related disciplines
  • Experience leading marketing functions in telecommunications, banking, or consumer packaged goods
  • Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply

Please note – You can be located anywhere in Canada, but you’ll need to work Eastern Time zone hours.Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The team is looking for a Senior Product Manager to lead the development of customer-centric cross-sell experiences for mobile and home services. The ideal candidate will focus on creating automated customer journeys tailored to customer persona and lifecycle stages. The role involves leveraging AI and machine learning models to drive program growth, manage marketing roadmaps, and communicate strategies to stakeholders. The ideal candidate should have excellent communication skills, experience managing a portfolio with P&L responsibility, and a proven track record of delivering results. The position offers a competitive salary, performance bonus, and a comprehensive total rewards package. It also provides opportunities for career growth and development in a people-focused, customer-first, purpose-driven team.
Position: Customer Service Representative

Location: Toronto, Ontario

Job Type: Full-time

Job Description:

Our company is seeking a Customer Service Representative to join our team in Toronto, Ontario. In this role, you will be responsible for providing excellent customer service to our clients, assisting with inquiries and resolving issues in a timely manner. The ideal candidate should have excellent communication skills, be detail-oriented, and have a strong ability to multi-task. Previous customer service experience is preferred.

Responsibilities:

– Answer incoming calls and respond to customer inquiries
– Resolve customer issues in a timely and professional manner
– Process orders and handle returns or exchanges
– Maintain customer records and update account information as needed
– Collaborate with other team members to ensure customer satisfaction
– Provide support to sales team as needed

Qualifications:

– High school diploma or equivalent
– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong organizational and time management skills
– Ability to work in a fast-paced environment
– Proficient in Microsoft Office applications

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

Expected salary: $96000 – 144000 per year

Job date: Sat, 13 Jul 2024 03:20:01 GMT

Adecco – Marketing Communications Specialist – Customer Journey – North York, ON

Company: Adecco

Location: North York, ON

Job description: Adecco is currently hiring a temporary full-time talented and passionate Marketing Communications Specialist: Customer…, and optimization of one-to-one marketing communications that support all touchpoints throughout the customer journey…
Adecco is looking to hire a temporary full-time Marketing Communications Specialist to create and optimize personalized marketing communications for customers at all touchpoints in their journey. The ideal candidate should be talented and passionate about delivering tailored messages to enhance the customer experience.
Title: Senior Digital Marketing Manager

Company: Conagra Brands

Location: Chicago, IL

Salary: Competitive

Job Type: Full-time

Job Description:
Conagra Brands is seeking a Senior Digital Marketing Manager to join our team in Chicago, IL. In this role, you will be responsible for developing and executing digital marketing strategies to drive brand awareness, engagement, and conversions. The ideal candidate will have a strong background in digital marketing with a focus on consumer products.

Responsibilities:
– Develop and implement digital marketing strategies to drive brand awareness and engagement
– Manage and optimize digital advertising campaigns across various channels
– Analyze key performance metrics and provide insights to drive business growth
– Collaborate with cross-functional teams to ensure alignment on digital marketing initiatives
– Stay up-to-date on digital marketing trends and best practices

Qualifications:
– Bachelor’s degree in Marketing or related field
– 5+ years of experience in digital marketing, preferably in the consumer products industry
– Strong knowledge of digital advertising platforms such as Google Ads, Facebook Ads, and programmatic display
– Experience with digital analytics tools such as Google Analytics
– Excellent communication and project management skills

If you are passionate about digital marketing and have a track record of driving results, we want to hear from you. Apply now to join our team at Conagra Brands.

Expected salary: $33 – 36 per hour

Job date: Sun, 09 Jun 2024 07:49:53 GMT

Autodesk – Journey Manager, Customer Experience – Ontario

Company: Autodesk

Location: Ontario

Job description: Minimum Qualifications 5+ years in lifecycle management, Customer Experience Management, Business Process Analyst, Marketing Operations…
The minimum qualifications for the role include at least 5 years of experience in lifecycle management, customer experience management, business process analysis, and marketing operations.
Job Description

Title: Administrative Assistant

Location: Scarborough

Our client is a rapidly growing company seeking a highly organized and detail-oriented Administrative Assistant to support the day-to-day office operations. The successful candidate will have excellent communication skills, the ability to multitask, and a positive attitude.

Roles and Responsibilities:
– Greet visitors and direct them to the appropriate person or conference room
– Answer and direct phone calls in a professional manner
– Sort and distribute incoming mail and packages
– Maintain office supplies and inventory
– Prepare meeting agendas and coordinate calendars
– Assist with scheduling and coordination of meetings and appointments
– Create and update office documents and spreadsheets
– Perform general clerical duties, such as filing, photocopying, and scanning
– Assist with event planning and coordination
– Help with employee onboarding and orientation processes
– Other administrative tasks as assigned

Qualifications:
– High school diploma or equivalent
– Previous experience as an Administrative Assistant or in a similar role is preferred
– Proficient with Microsoft Office Suite
– Strong organizational and time management skills
– Excellent communication skills, both written and verbal
– Ability to work independently and as part of a team
– Detail-oriented and able to prioritize tasks effectively

If you meet the qualifications and are looking for a dynamic work environment with room for growth, apply now!

Expected salary:

Job date: Sat, 15 Jun 2024 00:39:21 GMT

Sun Life Financial – Journey Designer (Service Designer) – Toronto, ON – York, ON

Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate…. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital…
This content discusses the various areas of focus within an office setting, including marketing, user experience (UX), digital product development, research, and data analysis. The process involves researching, defining, designing, and delivering projects to create a comprehensive view of future experiences for both digital and non-digital channels. Design tools are used to connect with clients and create effective solutions.
Job Description

Production Engineer

We are seeking a highly motivated Production Engineer to join our team. The ideal candidate will be responsible for overseeing the manufacturing process to ensure products are produced efficiently and according to quality standards. The Production Engineer will collaborate with various departments to optimize production procedures and provide technical support as needed.

Responsibilities:

– Develop and implement production processes to increase efficiency and reduce costs
– Monitor and analyze production data to identify areas for improvement
– Collaborate with cross-functional teams to troubleshoot issues and implement solutions
– Conduct regular inspections to ensure production equipment is functioning properly
– Provide technical support to production staff as needed
– Maintain accurate documentation of production processes and procedures
– Stay current on industry trends and best practices to continuously improve production operations

Requirements:

– Bachelor’s degree in Engineering or related field
– Proven experience in production engineering or related role
– Strong problem-solving skills and attention to detail
– Excellent communication and collaboration skills
– Ability to work in a fast-paced environment and prioritize multiple tasks
– Knowledge of manufacturing processes and equipment

If you are a self-motivated individual with a passion for production engineering, we would love to hear from you. Please apply with your resume and cover letter outlining your relevant experience.

Expected salary: $61000 – 101000 per year

Job date: Sat, 15 Jun 2024 02:48:33 GMT

Sun Life Financial – Journey Designer (Service Designer) – Toronto, ON – York, ON

Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate…. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital…
This content discusses various aspects of office work such as marketing, user experience (UX), digital product development, research, and data analysis. It emphasizes the importance of using design tools to create a holistic view of future customer experiences through a process that involves discovery, definition, design, and delivery. This involves connecting both digital and non-digital aspects to improve overall user experience.
The job description for the position at this website is as follows:

We are seeking a dedicated and experienced individual to join our team as a Data Entry Clerk. Responsibilities include inputting and updating data in the company database, ensuring accuracy and completeness of information, maintaining confidentiality of sensitive data, and assisting with other administrative tasks as needed. The ideal candidate will have strong attention to detail, excellent organizational skills, and proficiency in data entry software. Prior experience in a similar role is preferred. This is a full-time position with competitive pay and benefits. If you are a motivated and reliable individual looking to further your career in data entry, we encourage you to apply.

Expected salary: $61000 – 101000 per year

Job date: Sat, 15 Jun 2024 03:45:56 GMT

Adecco – Senior Customer Journey Event Specialist – North York, ON

Company: Adecco

Location: North York, ON

Job description: relation to brand loyalty and retention Creation of effective marketing materials, i.e. presentations, post event recaps… post-secondary degree in Marketing, Events, Hospitality, Business Management or equivalent Minimum 3-5 years’ experience…
The content suggests that in order to build brand loyalty and retention, creating effective marketing materials such as presentations and post-event recaps is essential. It also mentions that a post-secondary degree in marketing, events, hospitality, business management or equivalent, along with a minimum of 3-5 years of experience, is necessary for success in this field.
Warehouse Order Picker – Amazon Fulfillment

We are looking for a hardworking and reliable Warehouse Order Picker to join our team at Amazon Fulfillment. In this role, you will be responsible for picking orders and preparing them for shipment.

Key Responsibilities:
– Pick orders accurately and efficiently
– Organize and package orders for shipment
– Maintain a clean and organized work area
– Follow safety guidelines and procedures

Qualifications:
– High school diploma or equivalent
– Previous warehouse experience is preferred
– Ability to lift up to 50 pounds
– Good attention to detail
– Strong work ethic

This is a full-time position with competitive pay and benefits. If you are a team player who is able to work in a fast-paced environment, we would love to hear from you. Apply now to join our team at Amazon Fulfillment.

Expected salary: $36 – 39 per hour

Job date: Sun, 09 Jun 2024 06:13:38 GMT

Sun Life Financial – Journey Designer – Toronto, ON – York, ON

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Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Sun Life is actively seeking the right individual to join our growing Journey Design & Strategy team. Are you a proven Journey Designer who is obsessed with understanding client needs and leading the design of experiences to delight them?Reporting to the Director of Journey Design in the Canadian Client Experience Office (CXO), the Journey Designer is responsible for taking a client centric view to reimagine journeys to help our clients achieve lifetime financial security and live healthier lives.In this role, you will support the service design for our wealth and group retirement portfolio of client experiences to produce measurable business and client impact. You will work closely with partners from across the business to identify opportunities, explore concepts and co-create expectational experiences. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital touchpoints with back-end capabilities to support development and delivery.What will you do?

  • Work with diverse partners and stakeholders to design end-to-end, front-to-back services, as well as the internal processes, policies and programs that support them, to deliver best-in-class experiences for clients and employees.
  • Collaborate with teams across the Client Experience Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate design recommendations to define project goals, requirements and customer needs.
  • Curiosity for and understanding of client behavior, business strategy, operating models, service patterns and processes, and innovative technologies.
  • Coordinating and facilitating workshops, design sprints and ideation sessions and ability to effectively synthesize the output of the workshops.
  • Design current and future-state journeys, service blueprints, and other artifacts that communicate how the end-to-end can be delivered in the market.
  • Comfortable in analysis, synthesis and consolidation of qualitative and quantitative data to communicate compelling narratives and actionable insights to technical and non-technical audiences.
  • Provide empathy and an un-biased viewpoint to all aspects of design work.
  • Deep understanding of service design principles and methods.
  • Contribute to the research activities and supporting the research efforts when needed.

What do you need to succeed?

  • 3+ years’ experience as a Service Designer or similar design role preferred.
  • Post-secondary education in Service Design or a related field. Relevant design certifications or coursework are a plus.
  • Knowledge of a variety of design methodology – business design, systems thinking, service design, design research – to work through complex challenges.
  • Demonstrated ability to analyze and synthesize qualitative and quantitative data from multiple sources to form a holistic understanding of a problem space.
  • Comfortable with ambiguity and operating in complex regulatory environments.
  • Curiosity for emerging technology and how it can be applied to elevate client experiences.
  • Excellent communication and collaboration skills, with the ability to effectively present and articulate problems, solutions, and journeys.
  • Creative visual communicator with the ability to produce design artifacts that are easy for technical and non-technical teams to understand and leverage to accelerate their work.
  • Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
  • Background in financial services is an asset.

Additional Requirement

  • Please note that selected candidates will be required to share a portfolio of work that demonstrates your approach, and how it has led to transformational changes related to client experience.

What’s in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • 15 days vacation per year and an innovative sabbatical program
  • A friendly, collaborative and inclusive culture
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 61,000/61 000 – 101,000/101 000Job Category: Client / User Experience DesignPosting End Date: 05/05/2024
Sun Life is looking for a Journey Designer to join their Journey Design & Strategy team. The ideal candidate will be client-centric and work to improve client experiences related to financial security and healthy living. Responsibilities include designing end-to-end services, collaborating with various teams, analyzing data, and supporting research efforts. The candidate should have at least 3 years of experience in a similar role, knowledge of design methodologies, and the ability to work in complex environments. A background in financial services is an asset. Sun Life offers competitive salary, benefits, and a focus on diversity and inclusion. Candidates must be able to provide a portfolio showcasing their work.
Job Description

We are looking for a motivated and experienced Maintenance Technician to join our team. The ideal candidate will have previous experience in general building maintenance and repair work.

Responsibilities:
– Perform routine maintenance on building systems and equipment
– Troubleshoot and repair electrical, plumbing, HVAC, and other systems
– Inspect buildings for safety and maintenance issues
– Perform regular maintenance on building exterior and grounds
– Assist with building renovations and remodeling projects

Qualifications:
– High school diploma or equivalent
– 2+ years of experience in building maintenance or related field
– Strong knowledge of building systems and equipment
– Excellent problem-solving skills
– Ability to work independently and as part of a team

If you are a skilled Maintenance Technician looking for a challenging and rewarding opportunity, please apply now.

Expected salary: $61000 – 101000 per year

Job date: Sun, 28 Apr 2024 01:44:30 GMT

Sun Life Financial – Journey Designer – Toronto, ON – York, ON

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Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Sun Life is actively seeking the right individual to join our growing Journey Design & Strategy team. Are you a proven Journey Designer who is obsessed with understanding client needs and leading the design of experiences to delight them?Reporting to the Director of Journey Design in the Canadian Client Experience Office (CXO), the Journey Designer is responsible for taking a client centric view to reimagine journeys to help our clients achieve lifetime financial security and live healthier lives.In this role, you will support the service design for our wealth and group retirement portfolio of client experiences to produce measurable business and client impact. You will work closely with partners from across the business to identify opportunities, explore concepts and co-create expectational experiences. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital touchpoints with back-end capabilities to support development and delivery.What will you do?

  • Work with diverse partners and stakeholders to design end-to-end, front-to-back services, as well as the internal processes, policies and programs that support them, to deliver best-in-class experiences for clients and employees.
  • Collaborate with teams across the Client Experience Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate design recommendations to define project goals, requirements and customer needs.
  • Curiosity for and understanding of client behavior, business strategy, operating models, service patterns and processes, and innovative technologies.
  • Coordinating and facilitating workshops, design sprints and ideation sessions and ability to effectively synthesize the output of the workshops.
  • Design current and future-state journeys, service blueprints, and other artifacts that communicate how the end-to-end can be delivered in the market.
  • Comfortable in analysis, synthesis and consolidation of qualitative and quantitative data to communicate compelling narratives and actionable insights to technical and non-technical audiences.
  • Provide empathy and an un-biased viewpoint to all aspects of design work.
  • Deep understanding of service design principles and methods.
  • Contribute to the research activities and supporting the research efforts when needed.

What do you need to succeed?

  • 3+ years’ experience as a Service Designer or similar design role preferred.
  • Post-secondary education in Service Design or a related field. Relevant design certifications or coursework are a plus.
  • Knowledge of a variety of design methodology – business design, systems thinking, service design, design research – to work through complex challenges.
  • Demonstrated ability to analyze and synthesize qualitative and quantitative data from multiple sources to form a holistic understanding of a problem space.
  • Comfortable with ambiguity and operating in complex regulatory environments.
  • Curiosity for emerging technology and how it can be applied to elevate client experiences.
  • Excellent communication and collaboration skills, with the ability to effectively present and articulate problems, solutions, and journeys.
  • Creative visual communicator with the ability to produce design artifacts that are easy for technical and non-technical teams to understand and leverage to accelerate their work.
  • Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
  • Background in financial services is an asset.

Additional Requirement

  • Please note that selected candidates will be required to share a portfolio of work that demonstrates your approach, and how it has led to transformational changes related to client experience.

What’s in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • 15 days vacation per year and an innovative sabbatical program
  • A friendly, collaborative and inclusive culture
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 61,000/61 000 – 101,000/101 000Job Category: Client / User Experience DesignPosting End Date: 05/05/2024
Sun Life is seeking a Journey Designer to join their team. The role involves designing client experiences to help clients achieve financial security and live healthier lives. The successful candidate will collaborate with various teams to create best-in-class experiences for clients and employees. Requirements include 3+ years of experience in a design role, knowledge of design methodologies, and the ability to analyze and synthesize data. The position offers competitive salary, benefits, and a flexible work environment. Diversity and inclusion are core values at Sun Life, and applications from qualified individuals from all backgrounds are welcome.
Job Description

Location: Toronto, ON
Salary: $90,000 – $110,000
Industry: Marketing

Our client, a leading marketing agency in Toronto, is seeking an experienced and dynamic Marketing Manager to join their team. The successful candidate will be responsible for developing and implementing marketing strategies to drive brand awareness and increase customer engagement.

Key Responsibilities:
– Develop and execute comprehensive marketing plans to achieve business objectives
– Collaborate with internal teams to create and optimize marketing campaigns
– Analyze market trends and customer insights to identify new opportunities for growth
– Manage external vendors and agencies to ensure successful execution of marketing initiatives
– Track and report on key performance indicators to measure the success of marketing efforts

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– 5+ years of experience in marketing, with a focus on strategy and campaign management
– Strong analytical skills and the ability to interpret data to make informed decisions
– Excellent communication and project management skills
– Experience working in a fast-paced, deadline-driven environment

If you are a results-driven marketer with a passion for driving business growth, we want to hear from you! Apply now for immediate consideration.

Expected salary: $61000 – 101000 per year

Job date: Sun, 28 Apr 2024 03:43:31 GMT