Sun Life Financial – Journey Designer – Toronto, ON – York, ON

https://logoimg.careerjet.net/444758a4060871913eaf971a3981f25a_mobile.png


Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Sun Life is actively seeking the right individual to join our growing Journey Design & Strategy team. Are you a proven Journey Designer who is obsessed with understanding client needs and leading the design of experiences to delight them?Reporting to the Director of Journey Design in the Canadian Client Experience Office (CXO), the Journey Designer is responsible for taking a client centric view to reimagine journeys to help our clients achieve lifetime financial security and live healthier lives.In this role, you will support the service design for our wealth and group retirement portfolio of client experiences to produce measurable business and client impact. You will work closely with partners from across the business to identify opportunities, explore concepts and co-create expectational experiences. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital touchpoints with back-end capabilities to support development and delivery.What will you do?

  • Work with diverse partners and stakeholders to design end-to-end, front-to-back services, as well as the internal processes, policies and programs that support them, to deliver best-in-class experiences for clients and employees.
  • Collaborate with teams across the Client Experience Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate design recommendations to define project goals, requirements and customer needs.
  • Curiosity for and understanding of client behavior, business strategy, operating models, service patterns and processes, and innovative technologies.
  • Coordinating and facilitating workshops, design sprints and ideation sessions and ability to effectively synthesize the output of the workshops.
  • Design current and future-state journeys, service blueprints, and other artifacts that communicate how the end-to-end can be delivered in the market.
  • Comfortable in analysis, synthesis and consolidation of qualitative and quantitative data to communicate compelling narratives and actionable insights to technical and non-technical audiences.
  • Provide empathy and an un-biased viewpoint to all aspects of design work.
  • Deep understanding of service design principles and methods.
  • Contribute to the research activities and supporting the research efforts when needed.

What do you need to succeed?

  • 3+ years’ experience as a Service Designer or similar design role preferred.
  • Post-secondary education in Service Design or a related field. Relevant design certifications or coursework are a plus.
  • Knowledge of a variety of design methodology – business design, systems thinking, service design, design research – to work through complex challenges.
  • Demonstrated ability to analyze and synthesize qualitative and quantitative data from multiple sources to form a holistic understanding of a problem space.
  • Comfortable with ambiguity and operating in complex regulatory environments.
  • Curiosity for emerging technology and how it can be applied to elevate client experiences.
  • Excellent communication and collaboration skills, with the ability to effectively present and articulate problems, solutions, and journeys.
  • Creative visual communicator with the ability to produce design artifacts that are easy for technical and non-technical teams to understand and leverage to accelerate their work.
  • Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
  • Background in financial services is an asset.

Additional Requirement

  • Please note that selected candidates will be required to share a portfolio of work that demonstrates your approach, and how it has led to transformational changes related to client experience.

What’s in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • 15 days vacation per year and an innovative sabbatical program
  • A friendly, collaborative and inclusive culture
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 61,000/61 000 – 101,000/101 000Job Category: Client / User Experience DesignPosting End Date: 05/05/2024
Sun Life is looking for a Journey Designer to join their Journey Design & Strategy team. The ideal candidate will be client-centric and work to improve client experiences related to financial security and healthy living. Responsibilities include designing end-to-end services, collaborating with various teams, analyzing data, and supporting research efforts. The candidate should have at least 3 years of experience in a similar role, knowledge of design methodologies, and the ability to work in complex environments. A background in financial services is an asset. Sun Life offers competitive salary, benefits, and a focus on diversity and inclusion. Candidates must be able to provide a portfolio showcasing their work.
Job Description

We are looking for a motivated and experienced Maintenance Technician to join our team. The ideal candidate will have previous experience in general building maintenance and repair work.

Responsibilities:
– Perform routine maintenance on building systems and equipment
– Troubleshoot and repair electrical, plumbing, HVAC, and other systems
– Inspect buildings for safety and maintenance issues
– Perform regular maintenance on building exterior and grounds
– Assist with building renovations and remodeling projects

Qualifications:
– High school diploma or equivalent
– 2+ years of experience in building maintenance or related field
– Strong knowledge of building systems and equipment
– Excellent problem-solving skills
– Ability to work independently and as part of a team

If you are a skilled Maintenance Technician looking for a challenging and rewarding opportunity, please apply now.

Expected salary: $61000 – 101000 per year

Job date: Sun, 28 Apr 2024 01:44:30 GMT

Sun Life Financial – Journey Designer – Toronto, ON – York, ON

https://logoimg.careerjet.net/444758a4060871913eaf971a3981f25a_mobile.png


Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Sun Life is actively seeking the right individual to join our growing Journey Design & Strategy team. Are you a proven Journey Designer who is obsessed with understanding client needs and leading the design of experiences to delight them?Reporting to the Director of Journey Design in the Canadian Client Experience Office (CXO), the Journey Designer is responsible for taking a client centric view to reimagine journeys to help our clients achieve lifetime financial security and live healthier lives.In this role, you will support the service design for our wealth and group retirement portfolio of client experiences to produce measurable business and client impact. You will work closely with partners from across the business to identify opportunities, explore concepts and co-create expectational experiences. You will apply design tools to create a comprehensive view of future state experiences by connecting client facing digital/ non-digital touchpoints with back-end capabilities to support development and delivery.What will you do?

  • Work with diverse partners and stakeholders to design end-to-end, front-to-back services, as well as the internal processes, policies and programs that support them, to deliver best-in-class experiences for clients and employees.
  • Collaborate with teams across the Client Experience Office – Marketing, UX, Digital Product, Research and Data – through discovery, definition, design and delivery and translate design recommendations to define project goals, requirements and customer needs.
  • Curiosity for and understanding of client behavior, business strategy, operating models, service patterns and processes, and innovative technologies.
  • Coordinating and facilitating workshops, design sprints and ideation sessions and ability to effectively synthesize the output of the workshops.
  • Design current and future-state journeys, service blueprints, and other artifacts that communicate how the end-to-end can be delivered in the market.
  • Comfortable in analysis, synthesis and consolidation of qualitative and quantitative data to communicate compelling narratives and actionable insights to technical and non-technical audiences.
  • Provide empathy and an un-biased viewpoint to all aspects of design work.
  • Deep understanding of service design principles and methods.
  • Contribute to the research activities and supporting the research efforts when needed.

What do you need to succeed?

  • 3+ years’ experience as a Service Designer or similar design role preferred.
  • Post-secondary education in Service Design or a related field. Relevant design certifications or coursework are a plus.
  • Knowledge of a variety of design methodology – business design, systems thinking, service design, design research – to work through complex challenges.
  • Demonstrated ability to analyze and synthesize qualitative and quantitative data from multiple sources to form a holistic understanding of a problem space.
  • Comfortable with ambiguity and operating in complex regulatory environments.
  • Curiosity for emerging technology and how it can be applied to elevate client experiences.
  • Excellent communication and collaboration skills, with the ability to effectively present and articulate problems, solutions, and journeys.
  • Creative visual communicator with the ability to produce design artifacts that are easy for technical and non-technical teams to understand and leverage to accelerate their work.
  • Ability to work in a fast-paced environment, manage multiple projects, and meet deadlines.
  • Background in financial services is an asset.

Additional Requirement

  • Please note that selected candidates will be required to share a portfolio of work that demonstrates your approach, and how it has led to transformational changes related to client experience.

What’s in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • 15 days vacation per year and an innovative sabbatical program
  • A friendly, collaborative and inclusive culture
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock and savings programs to help build and enhance your future financial security
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 61,000/61 000 – 101,000/101 000Job Category: Client / User Experience DesignPosting End Date: 05/05/2024
Sun Life is seeking a Journey Designer to join their team. The role involves designing client experiences to help clients achieve financial security and live healthier lives. The successful candidate will collaborate with various teams to create best-in-class experiences for clients and employees. Requirements include 3+ years of experience in a design role, knowledge of design methodologies, and the ability to analyze and synthesize data. The position offers competitive salary, benefits, and a flexible work environment. Diversity and inclusion are core values at Sun Life, and applications from qualified individuals from all backgrounds are welcome.
Job Description

Location: Toronto, ON
Salary: $90,000 – $110,000
Industry: Marketing

Our client, a leading marketing agency in Toronto, is seeking an experienced and dynamic Marketing Manager to join their team. The successful candidate will be responsible for developing and implementing marketing strategies to drive brand awareness and increase customer engagement.

Key Responsibilities:
– Develop and execute comprehensive marketing plans to achieve business objectives
– Collaborate with internal teams to create and optimize marketing campaigns
– Analyze market trends and customer insights to identify new opportunities for growth
– Manage external vendors and agencies to ensure successful execution of marketing initiatives
– Track and report on key performance indicators to measure the success of marketing efforts

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– 5+ years of experience in marketing, with a focus on strategy and campaign management
– Strong analytical skills and the ability to interpret data to make informed decisions
– Excellent communication and project management skills
– Experience working in a fast-paced, deadline-driven environment

If you are a results-driven marketer with a passion for driving business growth, we want to hear from you! Apply now for immediate consideration.

Expected salary: $61000 – 101000 per year

Job date: Sun, 28 Apr 2024 03:43:31 GMT

Scotiabank – Senior Manager Journey Management & Partner Support – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Job description: culture. The Senior Manager reports to the Director, Continuous Improvement and Digital Enablement, and is responsible…, you will interact with multiple stakeholders to drive projects end to end and be responsible for the overall project management, KPIs…
The Senior Manager in this role reports to the Director of Continuous Improvement and Digital Enablement and is responsible for driving projects from start to finish. They will interact with various stakeholders and be accountable for overall project management and key performance indicators (KPIs).
Job Description

We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to all clients and customers, handling inquiries and resolving issues in a timely and professional manner.

Responsibilities:
– Responding to customer inquiries via phone, email, and chat
– Providing product information and recommendations to customers
– Processing orders and returns
– Investigating and resolving customer complaints
– Maintaining accurate records of customer interactions

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication skills
– Strong problem-solving abilities
– Ability to multitask and prioritize in a fast-paced environment

If you are a team player with a positive attitude and a passion for helping others, we want to hear from you! Apply now to join our dynamic and growing team.

Expected salary:

Job date: Wed, 06 Mar 2024 08:39:17 GMT

Manulife – Adobe Customer Journey Marketing Automation Senior Specialist – Toronto, ON

https://logoimg.careerjet.net/164e4cbd7d08d4862926aaafd752e128_mobile.png


Company: Manulife

Location: Toronto, ON

Job description: We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job Description

We are seeking a marketing automation specialist with a strong customer journey development background to join our team as an Adobe Customer Journey Marketing Automation Senior Specialist.

This role will be responsible for contributing to the design, development and implementation of campaigns and workflows in Adobe Journey Optimizer. This role will work collaboratively across Manulife within Marketing and with key partners such as IT, data and digital experience teams to understand business requirements, design solutions for business needs and optimize campaign set-up to meet or exceed clearly defined goals.

What will your responsibilities include?

The responsibilities of the Adobe Customer Journey Marketing Automation Senior Specialist would include, but are not limited to the following:

  • Work with our internal customers & business collaborators to gather requirements, map multi-channel customer journeys across digital touchpoints and provide recommendations as product SME on current and future state of campaign and workflow set-up
  • Partner with other automation-focused team members to design journey workflows and ensure proper tracking, targeting and messaging for omnichannel interactions
  • Participate in the analysis and implementation of Adobe Journey Optimizer and contribute to its integration with Adobe Experience Platform (AEP), including the Real Time Customer Data Platform, Adobe Target, and Launch
  • Help manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards
  • Work on a global team on the implementation of new marketing technology and processes
  • Ensure campaigns delivered are in compliance with all relevant privacy and security regulations and standards

Required Experience:

  • Bachelor’s/University degree
  • Related experience with campaign and automated workflow development preferred – i.e. marketing technology platforms like Salesforce Marketing Cloud, Adobe Journey Optimizer, or Marketo
  • Working knowledge of Adobe Experience Cloud (Adobe Analytics, Adobe Audience Manager, Adobe IO, Experience Manager and Adobe Target) and/or Experience Platform (Journey Analytics, RTCDP, Offer Decisioning) preferred
  • Experience with HTML and CSS is a plus
  • Ability to quickly master new technologies and willingness to learn and adjust to evolving business needs
  • Excellent attention to detail as well as verbal, written, organizational, analytical, and interpersonal skills – proactive communication a must
  • Strong collaboration, problem-solving and trouble-shooting skills
  • Passionate about digital strategy, digital transformation and marketing automation
  • Ability to work quickly and independently while under short deadlines and manage tasks from start to finish

#hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $70,350.00 CAD – $117,250.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
This content is a job posting for a marketing automation specialist position at Manulife Financial Corporation. The role involves designing, developing, and implementing campaigns and workflows in Adobe Journey Optimizer and collaborating with various teams to optimize campaign set-up. The job requires relevant experience, knowledge of marketing technology platforms, and strong problem-solving and communication skills. The content also provides information about Manulife as a company, salary and benefits for the position, and notes that the company is an equal opportunity employer.
Title: Lead Generation Specialist

Location: Canada

Company: Adhesio Inc.

Adhesio Inc. is seeking a Lead Generation Specialist to join our team. In this role, you will be responsible for prospecting and generating new business opportunities for our sales team. The ideal candidate will have strong communication skills and a proven track record of success in lead generation.

Key Responsibilities:

– Research and identify potential clients and key decision makers.
– Cold call and email potential clients to schedule meetings for the sales team.
– Qualify leads to ensure they are a good fit for our product and services.
– Build and maintain a pipeline of qualified leads.
– Collaborate with the sales team to ensure a smooth handoff of qualified leads.

Qualifications:

– 2+ years of experience in lead generation or sales development.
– Strong communication skills, both written and verbal.
– Proven track record of success in prospecting and lead generation.
– Self-motivated with the ability to work independently and as part of a team.
– Experience with CRM software, such as Salesforce, is a plus.

If you are a proactive and results-driven individual with a passion for lead generation, we want to hear from you. This is an exciting opportunity to join a fast-growing company and make a significant impact on our business. Apply now to become a part of the Adhesio Inc. team!

Expected salary:

Job date: Thu, 15 Feb 2024 00:32:53 GMT

S.i. Systems – Sr Project Technical Manager with confluence, use case creation and user journey creation experience to deliver critical enhancements on 4 e-commerce product-based initiatives – Toronto, ON

Company: S.i. Systems

Location: Toronto, ON

Job description: Our client is Canada’s largest retailer. They are looking for a Sr Project Technical Manager with confluence, use case…
Our client, Canada’s largest retailer, is seeking a Sr Project Technical Manager with expertise in confluence, use case, and other technical skills.
Title: Software Developer

Our company is seeking a talented and motivated Software Developer to join our team. The ideal candidate will have a strong background in software development and a passion for writing clean, efficient code.

Responsibilities:
– Collaborate with a team of developers to design and create high-quality software
– Write clean, maintainable code in a variety of programming languages
– Test and debug software applications to ensure optimal performance
– Work closely with stakeholders to gather requirements and develop technical solutions
– Stay up-to-date with the latest industry trends and technologies

Requirements:
– Bachelor’s degree in Computer Science or related field
– Proven experience in software development
– Proficiency in programming languages such as Java, C++, or Python
– Strong problem-solving and analytical skills
– Excellent communication and teamwork abilities

If you are a passionate and dedicated Software Developer looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

Expected salary:

Job date: Fri, 26 Jan 2024 08:06:10 GMT

S.i. Systems – Int. Content Editor – Participate in the Client Journey – Toronto, ON

Company: S.i. Systems

Location: Toronto, ON

Job description: of each month Office Location: 81 Bay 16th Floor Job Description: As part of the Agile Marketing Pods… solutions based on an understanding of the business, marketing, user experience, and technology requirements and constraints…
The content outlines the office location and job description for a role in the Agile Marketing Pods, focusing on developing solutions that align with business, marketing, user experience, and technology requirements.
Unfortunately, I am unable to access the content of the website provided. If you could provide the job description, I would be happy to help.

Expected salary:

Job date: Sat, 27 Jan 2024 04:16:26 GMT

Director, Retail Client Journey Owner (Wealth and Insurance) – Toronto, ON – York, ON


Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: digital experiences that delight retail Clients while integrating engagement with human advisors. Reporting into the Client… and live healthier lives. The Director will jointly lead delivery teams with Journey Tech Lead from Digital Business…

Expected salary: $105000 – 175000 per year

Job date: Wed, 13 Dec 2023 00:48:42 GMT

Apply for the job now!

Director, Retail Client Journey Owner (Wealth and Insurance) – Toronto, ON – York, ON


Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: digital experiences that delight retail Clients while integrating engagement with human advisors. Reporting into the Client… and live healthier lives. The Director will jointly lead delivery teams with Journey Tech Lead from Digital Business…

Expected salary: $105000 – 175000 per year

Job date: Wed, 13 Dec 2023 04:18:14 GMT

Apply for the job now!

Sr Project Technical Manager with confluence, use case creation and user journey creation experience to deliver critical enhancements on 4 e-commerce product-based initiatives – Toronto, ON


Company: S.i. Systems

Location: Toronto, ON

Job description: Our client is Canada’s largest retailer. They are looking for a Sr Project Technical Manager with confluence, use case…

Expected salary:

Job date: Thu, 07 Dec 2023 00:58:00 GMT

Apply for the job now!

AVP, Journey Strategy and Design – Toronto, ON


Company: Sun Life Financial

Location: Toronto, ON

Job description: Summary Reporting to the VP, Client Experience & Digital Channels, in the Client Experience Office (CXO), the AVP, Journey… and marketing to create industry leading client experiences that drive CX and business outcomes. What will you do? Journey…

Expected salary:

Job date: Thu, 23 Nov 2023 04:16:38 GMT

Apply for the job now!