Company: AECOM
Location: Kitchener, ON
Job description: dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators… (marketing, proposal development, fee preparation) Maintain technical quality standards Advocate for collaboration…
This content is about joining a global team of professionals in various fields such as planning, design, engineering, and digital innovation. The team collaborates on projects such as marketing, proposal development, and fee preparation, all while maintaining high technical quality standards. The emphasis is on teamwork and advocacy for collaboration among team members.
Job Description:
We are looking for a passionate and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients, answering inquiries, resolving issues, and ensuring overall customer satisfaction.
Responsibilities:
– Responding to customer inquiries via phone, email, or chat
– Providing product information and assisting with sales
– Resolving customer complaints and issues in a timely and professional manner
– Escalating complex problems to the appropriate department
– Documenting customer interactions and updating customer records
– Providing feedback to management on customer issues and trends
– Working collaboratively with team members to ensure customer satisfaction
Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office Suite
– Ability to multitask and prioritize tasks effectively
If you are a customer-focused individual with a positive attitude and strong communication skills, we encourage you to apply for this exciting opportunity. Join our team and help us deliver exceptional service to our clients.
Expected salary:
Job date: Sat, 11 May 2024 22:05:29 GMT