Company: The Sydney Call Centre

Location: Sydney, NS

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
MCI offers a range of customer experience and digital experience solutions, including collections, customer service, and account receivables management. Its brands include MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal.
Job Description

We are currently seeking a skilled and experienced individual to join our team as a Customer Service Representative. In this role, you will be responsible for assisting customers with inquiries, resolving issues or complaints, and providing exceptional service to ensure customer satisfaction.

Key responsibilities include:
– Responding to customer inquiries via phone, email, and chat in a prompt and professional manner
– Handling customer complaints and resolving issues in a timely and effective manner
– Providing product information, recommendations, and assistance with order placement
– Processing orders, returns, and exchanges
– Maintaining accurate customer records and updating information in the database
– Collaborating with other team members to ensure seamless customer service delivery

To be successful in this role, you must have:
– Previous experience in customer service or a related field
– Excellent communication skills, both verbal and written
– Strong problem-solving skills and the ability to think on your feet
– Proficiency in Microsoft Office and customer service software
– A positive attitude and a willingness to go above and beyond for customers

If you are passionate about delivering exceptional customer service and have a knack for resolving issues, we want to hear from you. Apply now to join our team and make a difference in the lives of our customers.

Expected salary:

Job date: Fri, 19 Jul 2024 05:11:52 GMT