Company: The Sydney Call Centre

Location: Nova Scotia

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…
MCI offers a range of services including collections, customer experience, customer service, digital experience, and account receivables management through its various brands such as MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, and MCI Federal. These brands specialize in providing personalized and efficient solutions to enhance the overall customer experience and streamline business operations.
Title: Business Analyst

Location: Toronto, ON

Job Description:

We are looking for an experienced Business Analyst to join our team in Toronto. The successful candidate will be responsible for analyzing business processes, identifying opportunities for improvement, and implementing strategies to drive efficiency and growth.

Responsibilities:
– Conduct research and analysis to identify business opportunities and challenges
– Develop and implement strategies to improve processes and drive business growth
– Work closely with cross-functional teams to gather requirements and develop solutions
– Create and maintain documentation for business processes and system requirements
– Monitor and report on key performance indicators (KPIs) to track progress and measure success
– Collaborate with stakeholders at all levels of the organization to ensure alignment and buy-in

Qualifications:
– Bachelor’s degree in Business Administration, Finance, or related field
– 3+ years of experience as a Business Analyst or similar role
– Strong analytical and problem-solving skills
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office Suite and other business analysis tools

If you are a proactive and results-driven individual with a passion for driving business growth, we want to hear from you. Apply now to join our dynamic team in Toronto.

Expected salary:

Job date: Sat, 01 Jun 2024 03:44:38 GMT