Company: Home Depot

Location: Vancouver, BC

Job description: in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer…, better, best) and suggest related items/services outside of department that the customer may need Educate customers about the whole project…

Project Overview: Customer Engagement and Support Initiative

Our initiative focuses on enhancing customer interaction and satisfaction by equipping associates with the skills to effectively greet, engage, and thank every customer. This project aims to:

1. Elevate Customer Experience: Train associates to deliver excellent service, ensuring every customer feels valued.

2. Cross-Selling Opportunities: Encourage associates to suggest relevant products and services beyond their department, increasing overall sales.

3. Customer Education: Provide comprehensive information about the entire project, enabling associates to inform and guide customers on all available offerings.

By investing in this program, you will boost customer loyalty, enhance sales potential, and create a knowledgeable workforce dedicated to delivering exceptional service. Let’s elevate our customer engagement strategy together!

The job description for the Tool Rental Sales Associate position at The Home Depot in Vancouver Terminal, BC, is as follows:

Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, offer information on product features, and are familiar with related items to sell an entire project. Associates in this position greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They focus on customer service and finding and solving customer needs.

Key Responsibilities:

• Ensures Customer Satisfaction:

  • Follow Home Depot’s GET Model of customer service, including Greeting, Engaging, and Thanking the customer.
  • Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department.
  • Ask open-ended questions about the customer’s projects to determine their needs and level of expertise.
  • Promote services offered, such as Special Services, Tool Rental, Pro Desk, Pro Services, etc., and recommend them.

• Drives Sales:

  • Discuss available options (good, better, best) and suggest related items/services outside of the department that the customer may need.
  • Educate customers about the whole project.
  • Use the empowerment program when necessary to satisfy customers.
  • Execute daily stock maintenance: ensure all products are signed, displayed, and clean.

• Builds Skills and Knowledge:

  • Maintain knowledge of all products in the department and adjacent departments.
  • Proactively seek knowledge on all products and services.

• Maintains Safety and Security:

  • Follow all safety policies and procedures, as well as Loss Prevention policies and procedures.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal Skills

Direct Manager/Direct Reports:

• Department Supervisor

Travel Requirements:

• No travel requirements

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evenings and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• 1 to 2 years of Retail or Trade experience is an asset

Certifications:

• Not applicable

Other Requirements/Assets:

• Not applicable

Compensation:

• The pay range for this position is between $18.50 – $19.50 per hour.

For more details, you can view the full job description on the Home Depot’s career page.

Expected salary:

Job date: Thu, 08 May 2025 05:41:57 GMT