Company: Under Armour

Location: Ajax, ON

Job description: further – no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools… with UA process and policy through digital experience Brand Image & Customer Experience Model the UA service culture…
The content emphasizes the importance of incorporating state-of-the-art products and digital tools into all aspects of business operations, including development, delivery, and sales. It also highlights the significance of adhering to UA process and policy through digital experiences to enhance brand image and customer experience. Additionally, it mentions the importance of modeling the UA service culture in all interactions with customers.
Title: Customer Service Manager
Location: Toronto, ON
Salary: $45,000 – $55,000 per year

Responsibilities:
– Managing a team of customer service representatives, providing coaching, training, and performance evaluations
– Handling escalated customer inquiries and resolving complaints in a professional and courteous manner
– Analyzing customer service data and trends to identify areas for improvement
– Implementing strategies to improve overall customer satisfaction and loyalty
– Collaborating with other departments to ensure seamless communication and coordination
– Developing and implementing customer service policies and procedures
– Providing regular reports and updates to senior management on departmental performance

Qualifications:
– Bachelor’s degree in Business Administration or related field
– 3+ years of experience in a customer service management role
– Strong leadership skills and ability to motivate and inspire a team
– Excellent communication and interpersonal skills
– Proficiency in Microsoft Office Suite and customer service software
– Ability to work in a fast-paced environment and manage multiple priorities effectively.

If you are a customer service professional with a passion for providing exceptional service and driving results, we want to hear from you! Join our team and make a difference in the lives of our customers. Apply now!

Expected salary: $16.75 – 18.84 per hour

Job date: Sat, 22 Jun 2024 03:47:52 GMT