University of Toronto – Research Communications and Knowledge Mobilization Officer (50% FTE, Term) – Toronto, ON

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Company: University of Toronto

Location: Toronto, ON

Job description: Date Posted: 05/06/2024
Req ID: 37114
Faculty/Division: Faculty of Arts & Science
Department: Dept of Sociology
Campus: St. George (Downtown Toronto)
Position Number: 00051981Description:About us:The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.The Centre for Global Social Policy, housed in the Department of Sociology, supports collaborative, international research that speaks to pressing social policy concerns. Its work is currently focused on several projects related to child and elder care across nine different country contexts. The Centre supports faculty and student research using a variety of research methods. The Centre works with stakeholders in the academic, policy, and non-profit sectors. Department of Sociology is consistently the top-ranked sociology department in Canada and considered one of the best in the world.Your opportunity:Reporting to the Director, Centre for Global Social Policy and under the general supervision of the Assistant Director of the Centre for Global Social Policy, the Research Communications Officer will support various activities related to the knowledge translation (KT) and knowledge mobilization (KM). The incumbent will also contribute to the development of a strategic communication plan to help the Centre maintain relationships with key Canadian and international stakeholders, disseminate research findings, and produce digital and print content that furthers the Centre’s mission. This is a one year, 50% FTE, term position.Your responsibilities will include:

Implementing digital communication plans across a broad range of marketing/communication channels
Writing and editing copy and content for a variety of academic and non-academic audiences
Organizing and executing event activities
Determining logistical details and activities for events and/or programming
Liaising with colleagues across the University to ensure consistent and/or integrated messaging
Creating and maintaining presence on social media platforms
Building and strengthening relationships with stakeholders and partners of strategic importance
Overseeing and implementing website enhancement activities to support project/program goals and objectives

Essential Qualifications:

Bachelor’s Degree, preferably in Sociology, Economics or a related field, or acceptable equivalent combination of education and experience
Minimum four (4) years of related experience working in media, communications, or public relations, preferably in a university of policy setting
Demonstrated experience contributing to the development of and implementing communications strategies and plans
Experience creating and editing content (brochures, newsletters, websites and/or handbooks), layout/production and desktop publishing
Ability to understand complex information and concepts and successfully translate them into clear, concise and compelling messages
Experience working with social media platforms (Facebook, Twitter, Instagram) and generating positive media coverage
Experience with planning and coordinating logistics for in-person and virtual events
Experience coordinating meeting schedules, agendas, materials, action and follow-up items
Excellent written communication skills, demonstrated through writing for academic and non-academic audiences
Proficiency with Microsoft Office Suite Applications (Word, Excel, PowerPoint), Web content management and design software including Adobe Creative Suite or related tools
Familiarity with online registration software (e.g., Eventbrite) and survey software
Excellent attention to detail and solid copyediting and proofreading skills
Understanding the needs and sensitivities of different audiences and adapting appropriate writing style and content
Client-services oriented with demonstrated listening and critical thinking skills
Strong decision-making skills; superior planning and project management skills with a focus on executing and competing tasks under pressure and within deadlines
Ability to work effectively individually and within a team environment while coordinating tasks and events showing creativity, initiative and strong judgement
Ability to maintain a broad perspective; strong communication and interpersonal skills with an ability to foster and maintain effective relationships with all levels of faculty, staff, and senior administration

Assets (Nonessential):

Ability to communicate in French and/or Spanish, Italian, Korean, Mongolian, Sinhalese or Tamil
Experience with data visualization software
Subject matter knowledge in Sociology, Feminist Economics, Public Health, and/or PublicPolicy Studies

To be successful in this role you will be:

Articulate
Organized
Proactive
Self-directed
Tactful
Team player

Closing Date: 05/15/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Grant – Term
Schedule: Part-Time
Pay Scale Group & Hiring Zone: USW Pay Band 11 — $36,874 with an annual stepprogression to a maximum of $47,155. Pay scale and job class assignment is subject todetermination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Communication/Media/Public RelationsNote: This is a one-year, 50% FTE, term position.Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
The Faculty of Arts & Science at the University of Toronto is seeking a Research Communications Officer for the Centre for Global Social Policy. The role involves supporting knowledge translation and mobilization activities, writing and editing content, organizing events, and maintaining relationships with stakeholders. The ideal candidate will have a Bachelor’s degree, experience in media or communications, and proficiency in digital communication tools. The position is part-time and offers a salary of $36,874 with potential for progression. Candidates from diverse backgrounds are encouraged to apply. The closing date for applications is May 15, 2024.
Job Description

We are looking for a dedicated and reliable individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities:
– Answering customer inquiries via phone, email, or chat
– Resolving customer complaints in a professional and timely manner
– Providing product information and assistance to customers
– Processing customer orders and returns
– Maintaining accurate customer records and documentation
– Collaborating with other team members to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– 1+ years of customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Proficient in Microsoft Office Suite
– Ability to work in a fast-paced environment

If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Please apply via the link provided.

Expected salary: $36874 per year

Job date: Tue, 07 May 2024 22:17:53 GMT