Company: The Sydney Call Centre

Location: Nova Scotia

Expected salary:

Job date: Thu, 24 Jul 2025 01:36:58 GMT

Job description: , Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables… following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal…

The content outlines the various services and offerings related to customer engagement and account management under the MCI brand umbrella. These include:

• Collections: Managing overdue accounts to recover payments.
• Customer Experience Provider (CXP): Enhancing customer satisfaction through tailored experiences.
• Customer Service: Providing support and assistance to customers.
• Digital Experience Provider (DXP): Focusing on digital interactions and engagement with customers.
• Account Receivables: Managing incoming payments and outstanding debts.

Key MCI brands associated with these services are:

• MCI BPO: Business Process Outsourcing.
• MCI BPOaaS: BPO as a Service model.
• MarketForce: Marketing and promotional services.
• GravisApps: Digital tools and applications.
• Gravis Marketing: Marketing solutions and strategies.
• MarchEast: Specific service offerings in a defined region.
• Mass Markets: High-volume customer interaction services.
• MCI Federal: Specialized services for government entities.

Together, these services and brands aim to enhance customer engagement and streamline financial processes.

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