Company: Ceridian

Location: Toronto, ON

Expected salary:

Job date: Fri, 27 Sep 2024 00:19:49 GMT

Job description: Summary/About the Opportunity:
The Dayforce Customer Success Team is central to our mission of driving customer satisfaction through digital innovation. As we continue to digitize the customer experience and strengthen internal collaboration, we are seeking an intern to support key programs and internal communications that enhance both the customer journey and internal team dynamics. This role will involve partnering with CS leadership in planning, creating, and delivering internal communications through a variety of mediums, such as newsletters, videos, fireside chats, and speaker panels, to foster engagement and alignment across teams.
Primary Responsibilities:

• Collaborate with internal teams to support the development and delivery of communication strategies that ensure alignment on key initiatives across the Customer Success department.
• Assist in the creation and management of internal communication channels (newsletters, email campaigns, intranet updates) to drive awareness and engagement with ongoing Customer Success programs.
• Support the creation of content, such as presentation decks, internal newsletters, and reports for department-wide meetings, ensuring consistency and clarity in messaging.
• Collaborate with internal teams to support the development of digital programs that enhance customer experience and engagement.
• Assist in planning and executing internal communications around department updates, milestones, and customer success achievements.
• Work cross-functionally with other departments, such as Marketing, Product, and Sales, to ensure that internal communications are aligned with broader company objectives.
• Help gather and analyze feedback on internal communications to continuously improve engagement and effectiveness.

Sample Communications:

• Global CS All Teams Communication: Assist in organizing and delivering updates on company strategy, cross-functional collaboration, and Q&A sessions for the entire Customer Success department.
• Crisis/Change Management Communication: Work closely with the MIM (Major Incident Management) team to provide immediate updates on critical changes or issues affecting the department or customers.
• Global CS Email Newsletter: Take ownership of the internal newsletter, curating team highlights, upcoming initiatives, and important reminders to keep the team informed and aligned.
• Leadership Video Message: Support leadership in crafting and delivering key messages to the department, focusing on progress, alignment, and upcoming goals.
• Fireside Chats: Assist in organizing and managing fireside chats with executives or customers, ensuring smooth logistics and clear communication for these events.
• Virtual Enablement: Help coordinate and communicate virtual training sessions, focusing on soft skills, product knowledge, and other developmental areas.
• Brown Bags: Collaborate with teams to organize and deliver brown bag sessions, including messaging updates, additional training, guest speakers, and cross-functional updates, such as VAS and Tax improvements or Segmentation program improvements.
• Product Roadmap Reviews: Assist in communicating product roadmap updates delivered by the P&T (Product and Technology) team, ensuring clarity and alignment across the department.

Qualifications:
– Working towards an MBA or a Bachelor’s degree in Business, Marketing, Communications, or a related field.
– Strong organization and planning skills with an ability to multitask.
– A critical thinker with solid problem-solving and research skills.
– Excellent communication skills with the ability to present ideas confidently.
– Flexible and adaptable to changing priorities, working efficiently in a fast-paced environment.
– Strong interpersonal skills to foster relationships across teams and with customers.
– Experience or interest in customer success, digital experience platforms, or customer journey management.Nice to have:

• Knowledge of Microsoft Office applications: Outlook, Word, Excel, Teams
• Knowledge of Customer Relationship Management platform: Salesforce