Company: AGF Management

Location: Toronto, ON

Expected salary:

Job date: Fri, 13 Dec 2024 00:16:37 GMT

Job description: About AGF:Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range of clients, from individual investors and financial advisors to institutions, including pension plans, corporate plans, sovereign wealth funds, endowments and foundations. Our commitment to the principles of good stewardship and responsible investment is a positive differentiator for AGF. We believe integrating Environmental, Social and Governance (ESG) issues into our investment decision-making and ownership practices across platforms will help deliver better investment outcomes to our clients.About the Role:This internship program provides opportunities for you to gain valuable work experience in a corporate environment, while also introducing you to the financial industry and providing valuable networking opportunities.The Summer Internship/Co-op Program will run from early May until the end of August. Based in Toronto, the Junior Technical Support Analyst Intern will report to the Supervisor, Client Support and will support the IT Team.Your Responsibilities:Desk-side support for a highly critical financial services environment (Downtown locations)Perform remote assistance support functions for different Regional Offices (Calgary, Vancouver, Montreal, Ottawa, London and Boston) to ensure immediate issue resolutionPerform IMAC (Install, Move, Add, Change) functions related to end user computing setup and maintenance of Desktops, Laptops, Mobile (iOS) devices including but not limited to installation of hardware components, installing softwareInvestigate and troubleshoot various hardware, software and networking related issuesUtilize helpdesk applications and IT knowledgebase to handle incidents and manage problem determinationDocument all activities pertaining to incident resolutionsKnowledgeable with Citrix and VPN Remote Access SolutionsFacilitate interactions between IT and the different Business units to resolve issues encountered in their day to day operationsFamiliarity with Microsoft SCCM, Intune is an asset but not requiredYour Qualifications:Enrolled in post-secondary educatiThree years working knowledge of the Windows operating systems.Excellent troubleshooting skills for hardware, software and network connectivity issues.Excellent working knowledge of Microsoft applications (Office 365, etc.)Good written and verbal communication skills.Good time management skills, the ability to work well under pressure, and deal with multiple deadlines.Ability to learn quickly and apply technical solutions in a diverse environment.Enthusiastic and motivated.Able to take direction and demonstrate initiativeStrong Technical documentation skillsAvailable to work overtime and weekends when required for special projectsNo unsolicited agency referrals please.AGF is an equal opportunity employer. AGF welcomes and encourages applications from people with disabilities. Accommodations are available on request in all aspects of our recruitment and selection process. It is the Company’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. AGF does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable legislation.# R11074