Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 27 Apr 2025 00:04:46 GMT

Job description:

Job Title: Guest Services Representative – Hilton Grand Vacations Marketing Packages

Job Overview:
As a Guest Services Representative, you will play a vital role in ensuring an exceptional experience for guests who have booked Hilton Grand Vacations Marketing Packages. You will be the first point of contact, providing outstanding customer service through phone interactions. Your primary responsibility will be to assist guests with inquiries, provide information about their upcoming visits, and offer solutions to any concerns they may have.

Key Responsibilities:

• Answer inbound calls from guests regarding their Hilton Grand Vacations Marketing Packages.
• Address guest inquiries, providing detailed information about their bookings, package details, and available amenities.
• Assist guests in resolving any issues or concerns pre- or post-visit.
• Maintain accurate records of guest interactions and follow up on any outstanding issues.
• Collaborate with other departments to ensure guest satisfaction and seamless service delivery.
• Promote special offers and services to guests, enhancing their overall experience.

Qualifications:

• Strong communication and interpersonal skills.
• Previous experience in customer service or hospitality is preferred.
• Ability to handle inquiries with professionalism and a positive attitude.
• Proficient in using phone systems and basic computer applications.
• Availability to work flexible hours, including weekends and holidays.

Join our team and make a difference in guest experiences at Hilton Grand Vacations! Your dedication to service will help create unforgettable memories for travelers.