Company: Hilton

Location: Orlando, FL

Expected salary:

Job date: Fri, 23 May 2025 04:06:39 GMT

Job description:

Job Description: Hospitality Services Coordinator

Position Overview:
We are seeking a dedicated Hospitality Services Coordinator to oversee and enhance the guest experience within our establishment. This role involves a blend of guest interaction, administrative duties, and marketing initiatives to ensure all visitors feel welcomed and informed throughout their stay.

Key Responsibilities:

• Guest Reception: Serve as the first point of contact for guests, providing a warm welcome and essential information about the facility and local attractions.

• Room Management: Coordinate room assignments, ensuring the correct coding of electronic keys and timely room preparation.

• Guest Information: Prepare and distribute welcome packets that include maps, schedules, and promotional materials to enhance guest understanding of amenities and services.

• Digital Literacy: Utilize digital tools and platforms for effective communication and guest management, ensuring all processes are seamless and efficient.

• Marketing Initiatives: Promote current marketing programs and special offers to guests, enhancing their experience and encouraging repeat visits.

• Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Strong English language skills; familiarity with English-language learning is a plus.
  • Proven digital literacy, including experience with booking systems and social media platforms.
  • Professional certificates in hospitality or related fields are an asset.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused with a positive attitude.
• Ability to work collaboratively in a team-oriented environment.

Join Us:
If you are passionate about hospitality and dedicated to providing exceptional service, we would love to have you on our team!