Company:

Location: Orlando, FL

Expected salary:

Job date: Sat, 24 May 2025 22:47:48 GMT

Job description:

Job Description: Guest Services Coordinator at HEI Hotels and Resorts

Are you passionate about delivering exceptional guest experiences? Join our team at HEI Hotels and Resorts as a Guest Services Coordinator! In this dynamic role, you’ll play a vital part in promoting our renowned brand marketing programs while ensuring that every guest feels valued and welcomed.

Key Responsibilities:

• Guest Engagement: Provide personalized service by understanding guest preferences and needs, ensuring the appropriate selection of rooms that enhance their stay.
• Room Rate Promotion: Effectively communicate and promote our competitive room rates to maximize occupancy and enhance revenue.
• Brand Advocacy: Act as an ambassador for HEI Hotels and Resorts, promoting our values and commitment to excellence in hospitality.
• Collaboration: Work closely with various departments to ensure a seamless experience for guests from check-in to check-out.
• Problem Resolution: Address any guest concerns or issues promptly, turning challenges into positive experiences.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Previous experience in hospitality is a plus.

Join us in creating memorable stays at HEI Hotels and Resorts. Apply today!