Company: Kforce

Location: Orlando, FL

Expected salary: $20 – 25 per hour

Job date: Thu, 05 Jun 2025 04:25:02 GMT

Job description:

Job Title: Marketing Call Center Business Analyst

Job Description:

We are seeking a skilled and detail-oriented Marketing Call Center Business Analyst to collaborate with key customers and stakeholders, primarily the Direct Marketing call center leaders. This role is pivotal in gathering, documenting, and analyzing contact management marketing business needs and system requirements.

Key Responsibilities:

• Stakeholder Engagement: Build strong relationships with Direct Marketing call center leaders to understand their business needs and challenges.
• Needs Assessment: Conduct thorough discussions and workshops to gather functional and technical requirements related to contact management marketing.
• Documentation: Create comprehensive documentation of business requirements, process flows, and system specifications to ensure clarity and alignment among all stakeholders.
• Technical Translation: Work closely with technical teams to translate business requirements into technical specifications for the Interaction Scripter system.
• Data Analysis: Analyze existing marketing processes and systems to identify areas for improvement and optimization.
• Reporting & Recommendations: Generate reports to present findings and make actionable recommendations to enhance marketing effectiveness.
• Cross-Functional Collaboration: Collaborate with IT, marketing, and operations teams throughout the project lifecycle to ensure successful implementation of solutions.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a business analyst role, preferably within a call center or marketing environment.
• Strong understanding of contact management systems and marketing technologies.
• Excellent analytical and problem-solving skills, with the ability to translate complex information into clear, actionable requirements.
• Exceptional communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Proficiency in documentation tools and methodologies.

Why Join Us?

This is an exciting opportunity to play a critical role in enhancing our marketing capabilities and driving better customer engagement. If you are passionate about translating business needs into effective solutions and thrive in a collaborative environment, we encourage you to apply!

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Feel free to modify any specific responsibilities or qualifications based on your organization’s needs!