Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Mon, 09 Jun 2025 07:59:13 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openings.You will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.Business OverviewThe CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.Key AccountabilitiesDevelop LWC/Apex/Visualforce in Salesforce platform and document processDevelop Einstein Analytics / Tableau CRM componentsLead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plansDevelop and configure event management tool (Marketo)Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementationParticipate in planning and execution of CRM and Events Management tools upgrades and migrationsParticipate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical supportProactively promote enhancements to departmental processes, technical and business solutionsMaintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partnersSkills, Knowledge and Experience2 years Development experience with Java and JavaScript in full stack requirementsExperience with Web Services DevelopmentSolid experience with the full life cycle of software developmentStrong leadership skillsDetail oriented, with strong analytical skillsCustomer service orientedSolid written and verbal communication skills; ability to effectively communicate technical concepts to business usersSelf-starter with strong teamwork cultureGeneral understanding of the financial services sectorNice to HaveDevelopment experience (LWC, Apex, Visualforce) with Salesforce platformExperience with Einstein Anayltics / Tableau CRMUnderstanding of SaaS, CRM and Event Management systems architecture and development toolsExperience with Salesforce Service Cloud developmentExperience with Salesforce Financial Cloud developmentDevelopment experience with REST Web ServicesDevelopment experience with Events Management systems, preferably MarketoDevelopment experience in Mutual Funds industryEducationUniversity degree, preferably in Computer Science, or equivalent work experienceSalesforce Certification – Salesforce Certified Platform Developer I or II preferredSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office options.Competitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

• Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team