Company: Telus

Location: Toronto, ON

Expected salary: $97000 – 145000 per year

Job date: Sun, 29 Jun 2025 04:25:28 GMT

Job description: DescriptionThe TELUS Health Employer Solutions Internal Systems and Migrations team is a dynamic, fast-paced, and entrepreneurial group. Our core mission is to support data-driven decisions for TELUS Employer Health products globally, focusing on resolving complex problems that significantly impact customers and ensuring a seamless digital customer experience.As we consistently work towards establishing TELUS Health as a world-class leader in healthcare delivery, you will be involved in high-priority projects of substantial size and scope. These initiatives are centered on crafting customer journey strategies to deliver an outstanding TELUS Health experience.Our team and what we’ll accomplish togetherThe Senior Program Manager occupies a pivotal strategic role, integral to the execution of Employer Solutions Internal Systems and Migrations. This position is responsible for ensuring efficient and repeatable delivery through the consistent application of project management methodology and product delivery frameworks.As a Senior Program Manager, you will possess the drive to navigate ambiguity and the energy to ensure all deliverables are completed. You will communicate with clarity and confidence to lead, inspire, and inform stakeholders, enabling their contributions. When challenges arise, you will overcome them by seeking understanding, developing creative solutions, communicating, collaborating, negotiating, and escalating when appropriate. Under your leadership, teams will deliver their contributions, drive successful implementations, and enable superior business results for TELUS.What you’ll do

• Work with strategy, product, and operations to define and champion roadmap delivery.
• Ability to interpret corporate strategies and translate them into practical project plans
• Lead, manage and prioritize concurrent projects and initiatives
• Identify and involve key stakeholders in projects, and develop effective working relationships
• Manage project dependencies and keep roadmaps aligned.
• Produce high quality presentations with a clear storyline
• Prepare and communicate status reports
• Building/collaborating with project teams
• Lead project working team members
• Tracking project performance and business benefits
• Optimize financial performance (CAPEX and OPEX)

QualificationsWhat you bring

• Experience delivering systems and case management platforms
• Experience with program/project stage gating
• Proven ability to lead business improvements that bring big value
• At least 5 years managing cross-functional projects and stakeholders
• PMP/Agile Certification, SAFe, ITIL, or Lean Six Sigma – asset

Great-to-haves

• Self-starter with a passion for a dynamic, high-performance culture
• Amazing at collaborating, building relationships, influencing, negotiating, and telling compelling stories to execs
• You get the business value and can talk to leaders in their language
• Clear, concise, and influential in all your communication
• Can manage all aspects of high-risk/complexity projects from start to finish
• Known for bringing spirit of teamwork and collaboration to everything you do
• A quick learner who can balance big ideas and small details
• Comfortable with data and use analytics to make decisions
• You demonstrate subject matter expertise when providing updates for senior leaders

Salary Range: $97,000-$145,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

The TELUS Health Employer Solutions Internal Systems and Migrations team seeks a Senior Program Manager to lead critical projects enhancing the digital customer experience for TELUS Employer Health products globally. This dynamic, data-driven team focuses on resolving complex issues and delivering outstanding customer journey strategies.

Key Responsibilities:

• Collaborate with strategy, product, and operations to execute project roadmaps.
• Translate corporate strategies into actionable plans.
• Manage multiple concurrent projects and stakeholder relationships.
• Track project performance, financials, and communicate updates.

Qualifications:

• Over 5 years of experience in managing cross-functional projects.
• Familiarity with systems and case management platforms.
• Certification in PMP, Agile, ITIL, or Lean Six Sigma (a plus).
• Strong communication, collaboration, and influencing skills.

Compensation and Benefits:

• Salary range: $97,000 – $145,000 + 15% performance bonus.
• Comprehensive benefits, including vacation, pension matching, and learning opportunities.
• Flexible work arrangements.

Company Culture

TELUS Health fosters a customer-first, purpose-driven environment, valuing diversity and innovation. Employees are supported in using their talents to create impactful health solutions, contributing to the improvement of information use along the continuum of care.

Additional Notes

Candidates must be fully vaccinated against COVID-19 related to health and safety requirements. The company promotes inclusivity and provides accommodations for applicants with disabilities during the recruitment process.