Company: Hersha Hospitality Management

Location: Orlando, FL

Expected salary:

Job date: Fri, 18 Jul 2025 07:50:44 GMT

Job description:

Job Title: Guest Experience Associate

Job Description:

Join Hersha Hospitality as a Guest Experience Associate, where you’ll be the welcoming face of our brand-specific marketing programs. As the first point of contact for our guests, your warm and friendly demeanor will set the tone for their stay.

Key Responsibilities:

• Greet guests promptly upon arrival, providing a positive and engaging welcome.
• Efficiently register and assign guests to their rooms, ensuring accuracy and attention to detail.
• Communicate relevant information about hotel amenities and services, enhancing guests’ overall experience.
• Assist with inquiries and provide support throughout guests’ stays, ensuring a memorable and personalized visit.
• Collaborate with the marketing team to implement brand-specific initiatives and promotions that enhance guest satisfaction.

Qualifications:

• Exceptional interpersonal and communication skills.
• Previous experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment, demonstrating flexibility and problem-solving skills.
• Strong attention to detail and organizational abilities.

Join us in creating unforgettable guest experiences and promoting Hersha Hospitality’s mission of excellence in service!