Company: Accenture

Location: Ottawa, ON

Expected salary:

Job date: Sun, 27 Jul 2025 00:58:34 GMT

Job description: We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.WORK YOU’LL DOAccenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.Key Responsibilities:Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.Work includes L1 and L2/ basic and intermediate level troubleshooting.Working with cloud architects and infrastructure teams to evaluate application and technology landscapeUnderstanding cloud and network best practices combined with guiding principlesAdapts existing methods and procedures to create possible alternative solutions to moderately complex problems.Understands the strategic direction set by senior management as it relates to team goals.Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.WHO WE´RE LOOKING FOR?Bachelor’s degree in computer science or in a related disciplineProven experience leading teams of increasing size and scope over the past 3+ yearsBe responsible for network operations, including at least 2 years of experience with Network Monitoring and TroubleshootingMinimum 2 years of experience with Next Generation Network Firewall AdministrationMinimum 2 years of experience in any of the following:SD-WANSD-AccessSD-DCWireless NetworkingDNS, DHCP & IPAM (DDI) solutionsKnowledge in any of the following areas :-Network Edge and Cloud ConnectivityNetwork automation and Infrastructure-as-CodeCisco certifiedDelivering in an Agile environmentEligible for Reliability ClearanceNice to have:Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote AccessCisco DNA-C OperationsUmbrella Dashboard operationsDDI operations (Efficient IP, BlueCat, or Infoblox)ETA operationsNetwork Security/ISE OperationsAgile Scrum Master CertificationAbout Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atOur Commitment to Inclusion & DiversityAt Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsIt is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.Job candidates are not required to disclose any offence for which a pardon has been granted.