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Senior Production Support Engineer – illumin – Toronto, ON

Company: illumin

Location: Toronto, ON

Expected salary:

Job date: Wed, 16 Jul 2025 07:15:58 GMT

Job description: illumin is a leading technology company that provides marketers with a one-stop solution for
omnichannel digital advertising with best-of-category return on advertising spend. Our journey
automation technology, illumin™, offers planning, buying, and real-time intelligence, all from one
platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to
close the gap between advertising planning and execution. illumin is headquartered in Toronto and
has offices throughout Canada, the U.S., Europe, and Latin America.illumin™ is seeking a highly skilled Senior Production Support Engineer to join our team and ensure
the operational stability and scalability of our proprietary illumin™ platform. This position is critical
to the uninterrupted delivery of our high-performance, AI-driven advertising technology and
requires deep technical expertise, and platform-specific knowledge.illumin™ platform has a unique architecture and operational complexity which requires prior hands-
on experience supporting and enhancing similar large-scale ad-tech environments.What You Will Do

  • Platform-Specific Troubleshooting: Investigate and resolve complex technical issues within the illumin™ platform, ensuring minimal disruption to advertising campaigns and client services.
  • Real-Time Production Support: Monitor and maintain the production environment with a focus on high-availability, high-throughput, and low-latency ad transaction processing.
  • Platform Enhancements: Implement enhancements to the illumin™ platform in alignment with evolving product roadmaps, user feedback, and performance metrics.
  • System Analysis & Optimization: Analyze performance bottlenecks, design scalable solutions, and improve system reliability using in-depth knowledge of digital advertising systems.
  • Code Review & Quality Assurance: Participate in peer code reviews and enforce coding standards to ensure platform integrity and maintainability.
  • Documentation & Knowledge Sharing: Maintain up-to-date technical documentation, including operational runbooks, incident logs, and support knowledge bases.
  • Collaboration with Global Teams: Work closely with geographically distributed engineering and product teams, including collaboration with offshore teams (e.g., Ukraine, India, Pakistan), to ensure consistent service delivery.
  • Security & Compliance: Implement and enforce best practices in software security, data privacy, and compliance across the illumin™ platform.
  • Data Management & Modeling: Analyze, design, and optimize proprietary data models in alignment with the illumin™ platform architecture. Lead advanced database development, including indexing, partitioning, and performance tuning.
  • Mentorship & Leadership: Mentor junior engineers and promote a culture of collaboration, continuous learning, and technical excellence.

What You Will Need

  • Bachelor’s or Master’s degree in software engineering, Computer Science, or a related field.
  • Minimum of 5 years of hands-on experience in software production support, preferably in Ad-tech, Martech, or other high-frequency transaction environments.
  • Direct experience with programmatic advertising platforms, real-time bidding systems, or omnichannel marketing engines.
  • Strong background in data modeling, temporal data processing, and both relational and non-relational databases (e.g., Druide, Mysql, QuestDB, PostgreSQL, Cassandra, MongoDB).
  • Experience with real-time high-frequency, low-latency bidding systems.
  • Working knowledge of the DSP/SSP workflows, knowledge of IAB specifications.
  • Familiarity with IAB categories, and ad formats (e.g., VAST, VPAID, VMAP for video, Native, DOOH)
  • Understanding of trackers and pixels for tracking various metrics and key events.
  • Knowledge of bot detection, invalid traffic (IVT) mitigation, and viewability tracking standards (e.g., MOAT, IAS)
  • Understanding of cookie syncing techniques between DSPs, SSPs, and DMPs
  • Proficiency in diagnostic scripting and automation (e.g., Bash, Python, JavaScript, Java).
  • Experience with production management tools (e.g., ERP, MES).
  • Familiarity with networking protocols, distributed systems, and operating systems.
  • Excellent documentation and verbal/written communication skills.
  • Strong analytical and problem-solving abilities.
  • Proven track record of effective collaboration with product and design teams.
  • Experience working in hybrid teams, including offshore collaboration (preferably in Ukraine).
  • Fluency in English, Russian, and Ukrainian to support communication across global teams.
  • Strong understanding of Agile methodologies, SDLC, and hybrid delivery models.
  • In-depth knowledge of the online media ecosystem, including DSPs, pay-per-click advertising, media buying, and key industry trends.
  • Proficiency with tools such as Git, Jira, Confluence, Bamboo, and performance monitoring platforms.

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Company Overview:
Illumin is a leading tech firm that specializes in omnichannel digital advertising, offering a comprehensive platform, illumin™, which integrates planning, buying, and real-time intelligence. The platform utilizes proprietary AI for enhanced programmatic capabilities, aiming to optimize return on advertising spend. Headquartered in Toronto, illumin has a global presence across Canada, the U.S., Europe, and Latin America.

Position Summary:
Illumin is looking for a Senior Production Support Engineer to ensure the operational stability of the illumin™ platform. This role is crucial for maintaining the performance of their AI-driven advertising technology and requires extensive technical expertise and experience in ad tech environments.

Key Responsibilities:

  • Troubleshoot and resolve technical issues on the illumin™ platform for uninterrupted service.
  • Monitor and maintain the production environment for optimal ad transaction processing.
  • Implement platform enhancements based on user feedback and performance metrics.
  • Analyze system performance and design scalable solutions.
  • Conduct code reviews to uphold coding standards.
  • Maintain technical documentation for operational processes.
  • Collaborate with global engineering teams, including offshore groups.
  • Enforce software security and data privacy best practices.
  • Manage and optimize proprietary data models and databases.
  • Mentor junior engineers and encourage a culture of collaboration and technical excellence.

Qualifications:

  • Bachelor’s or Master’s degree in software engineering or a related field.
  • Minimum of 5 years in software production support, preferably in ad tech.
  • Experience with programmatic advertising, real-time bidding, and omnichannel marketing.
  • Proficient in data modeling and various database technologies (e.g., MySQL, PostgreSQL, MongoDB).
  • Familiar with ad technologies and standards (e.g., IAB specifications).
  • Knowledge of high-frequency bidding systems and related metrics.
  • Skilled in scripting (Bash, Python) and production management tools.
  • Strong communication skills in English, Russian, and Ukrainian.
  • Familiar with Agile methodologies and the online media ecosystem.
  • Proficient with tools like Git, Jira, and performance monitoring platforms.

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