Company: Hilton

Location: Orlando, FL

Expected salary:

Job date: Wed, 29 Oct 2025 02:52:41 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

As a Guest Services Coordinator, you will play a pivotal role in enhancing our guests’ experience from the moment they arrive. Your primary responsibilities will include promoting marketing programs, providing comprehensive welcome packets, and ensuring that each guest feels informed and comfortable during their stay.

Key Responsibilities:

• Promote Marketing Programs: Actively inform guests about our latest promotions, services, and events to enhance their stay and encourage repeat visits.

• Welcome Packet Preparation: Assemble and distribute tailored welcome packets that include essential information about the hotel, local attractions, dining options, and amenities.

• Guest Orientation: Ensure guests are knowledgeable about their room locations and hotel facilities. Provide clear directions, highlighting key areas such as pools, restaurants, and lounges.

• Bell Assistance: Offer bell service to guests, assisting them with luggage and ensuring a smooth transition to their accommodations.

• Customer Service Excellence: Maintain a friendly and professional demeanor, addressing guests’ inquiries, resolving concerns, and exceeding expectations to create memorable experiences.

Qualifications:

• Strong communication and interpersonal skills
• Previous experience in hospitality or customer service preferred
• Ability to work independently and as part of a team
• Knowledge of local attractions and amenities is a plus

If you are passionate about delivering exceptional service and creating welcoming experiences for guests, we invite you to join our team!