Who we are:

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

At Geotab, all staff must be fully vaccinated in order to be eligible to work in our North American offices at this time. Accordingly, any job offer for an onsite position resulting from this posting will be conditional upon the successful candidate providing evidence of full vaccination. Accommodations may be made for those who cannot be vaccinated based on medical or other legally protected grounds.

Geotab policies and requirements are subject to change based on local or federal guidelines.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Digital Content Manager – Digital Customer Experience who can nurture a thriving online community for Geotab’s customers, Resellers, and Partners. If you are passionate about managing Support content, fostering engaging communities, love improving the overall customer experience, and are keen to join a leading edge technology firm – we would love to hear from you!

As a Digital Content Manager – Digital Customer Experience, your key area of responsibility will be becoming the owner of content across several Support websites. You will be designing and delivering the best possible web content, managing web templates, responding to critical customer messaging in real-time, and ensuring the customer experience is pleasant. This role will work across teams to coordinate content, manage tools, and customer journey touchpoints to ensure a consistent and seamless user experience across every customer-facing Geotab website. This position requires authoring skills, familiarity with user experience (UX) concepts, and the ability to see Geotab’s self-service space through the eyes of a customer.

How you’ll make an impact:

• Make Geotab customers happy and successful through creation, maintenance, and updating of customer-facing web pages and associated content.
• Design and deliver content experiences that help our customers self-service at every step of the customer journey.
• Understand and work within existing visual guidelines to create compelling, elegant, brand-centric designs, and end-to-end self-service user experiences.
• Manage real-time content updates and communications within our Customer Support self-service environment; participate in web experience design efforts and help promote self-service adoption both internally and externally with our customers.
• Research, write, edit, and publish high value self-service content including getting started guides, interface language, navigational nomenclature, and other content throughout Geotab’s support experiences.
• Drive and collaborate on cross-functional efforts to simplify and automate customer contact drivers.
• Create content models and collaborate with others to design content for self-service experiences – including but not limited to help content, chat bots, in-product help for web and mobile, and email.
• Collaborate with subject matter experts across the organization, including Support and Product, to create content and collateral for audiences with a range of technical expertise.
• Understand your audiences, and tailor content and communications channels appropriately.
• Align stakeholders, employ change management, and elegantly work within, identify and resolve ambiguity.
• Partner with developers and designers to improve the information architecture, navigation, and look and feel of Geotab’s digital support experiences.
• Design, build, and refine multimedia content (including imagery and icons) shareable across the entire Geotab Support self-service web experience and related outlets such as the Geotab Community; this includes manage image libraries.
• Align with Marketing Communications guidelines for brand voice and tone.
• Collaborate with graphic designers to produce supporting visuals and infographics in alignment with the Geotab brand review process.
• Contribute best practices to our style guides and design systems, especially with regard to the voice of Geotab’s digital support.
• Partner with content strategists, user researchers, our Voice of the Customer program, and customer-facing experts to uncover high-impact opportunities and their nuances.
• Add all scheduled content to the Geotab Content Calendar for MarCom alignment.
• Analyze and report on content effectiveness, site success, customer satisfaction, surveying outcomes, and future recommendations.
• Work closely with Digital Customer Experience Manager to maintain product and feature landing pages used by Geotab customers to understand, use, and optimize their Geotab products.
• Collaborate with Product, Legal, and Marketing business partners as needed.
• Facilitate the localization and translation of support content.
• Perform scheduled audits to ensure accuracy and completeness.
• Ensure that content aligns with SEO guidelines for ranking.

What you’ll bring to this role:

• Post-Secondary Diploma/Degree or equivalent work experience.
• Post-Secondary Diploma/Degree specialization in Business, Marketing or a related field highly valued.
• 3-5 years of experience in digital content authoring, multimedia creation, web user experience design, content design, or content strategy
• 3-5 years experience in program or project management
• 3-5 years experience working cross functionally with tech and non-tech teams
• 3-5 years of experience in customer support or similar operations
• Experience implementing repeatable processes and driving automation or standardization
• Experience using data and metrics to drive improvements
• Experience defining and executing against program requirements
• Experience managing complex content projects across multiple teams
• Experience collaborating with technical subject matter experts to understand complex technical concepts and create effective, accurate content quickly
• Ability to translate processes and technical information into clear, useful, simple language, i.e., through the “eyes of the user”
• Background and basic understanding of self-service methods, eCommerce design, and best practices; willingness to learn and stay up-to-date on new design trends
• Fluent in English, multiple languages a plus
• Strong written communication skills, with a priority on writing for public-facing content
• Ability to derive content opportunities using quantitative and qualitative analysis
• Experience with content strategy, including top tasks research, content modelling, audience research, taxonomy, information architecture, and conversation design
• Experience working with translated & localized content
• Passionate about providing customers an effortless experience at every touchpoint; thrives off of creating amazing and effective online content
• Knowledge of content management systems
• Experience with Figma, Sketch, HTML, CSS helpful
• Experience with Salesforce helpful
• Prior experience with Geotab or other industry-leading telematics and fleet management solutions preferred
• Ability to quickly adapt to a rapidly changing technology landscape
• Organizational and time management skills
• Must work well individually and in a team environment
• Bachelor’s degree or equivalent experience.

Why job seekers choose Geotab:

Work from home and flex work arrangements

Baby bonus

Home office reimbursement program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits (full-time employees only)

Retirement savings program (full-time employees only)

How we work:

At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.