Job title: Digital Specialist

Company: BMO Financial Group

Job description: Address: 100 King Street West

Job Family Group: Corporate Affairs

Supports content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees. Helps prepare, publish and optimize digital content to meet business goals. Partners with stakeholders (e.g., content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.

• Troubleshoots and researches specific issues with the channel/platform infrastructure for a proposed program or content management requirement from the business.
• Supports content management research and development.
• Reviews and approves the work of other team members as required.
• Develops content management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of content management solutions.
• Provides input into the planning & implementation of content management operational programs.
• Administers and executes content and format-related requests for all digital properties (e.g. public web-sites, secure web-site) and content management tools (e.g. data capture, digital surveys and forms).
• Reviews and organizes content to ensure appropriate placement, categorization and design.
• Ensures BMO’s brand standards and digital content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information.
• Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions.
• Executes work to deliver timely, accurate, and efficient service.
• Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. secure web-site forms, bmogam.com)
• Participates in the design, implementation, and management of new analytics and reporting solutions within tools like Google Analytics, or Adobe Analytics.
• Builds effective relationships with internal/external stakeholders.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Provides input and analysis for the continuous improvement of content management processes and procedures.
• Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Experience in financial services.
• In-depth knowledge of Internet/Intranet technologies and content management processes.
• In-depth knowledge of HTML editing tools, web graphics and multi-media tools.
• Working knowledge with web design and webpage structure (HTML, CSS, JavaScript), server-side development (PHP, CLI), creative editing (Adobe Creative Cloud), social media (Twitter, Facebook, etc.), and various Content Management Systems (WordPress, Drupal, Contentful, etc.)
• Proficient in Analytic Tools (Google Analytics, Adobe Analytics, etc.) Expertise in visual design and interaction design.
• Expertise with campaign marketing, audience targeting/segmentation, content publishing, analytics, and report building.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem solving skills – In-depth.
• Influence skills – In-depth.
• Data driven decision making – In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Expected salary:

Location: Toronto, ON

Job date: Fri, 14 Oct 2022 04:26:58 GMT

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