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Company: University of Toronto

Location: Toronto, ON

Job description: Date Posted: 01/26/2024
Req ID: 35773
Faculty/Division: VP & Provost
Department: Centre for International Experience
Campus: St. George (Downtown Toronto)
Position Number: 00050243
Description:
About us:
The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities. That is what creates an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.
Student Life strives to provide all students to actively participate in learning; effectively manage their experience and wellbeing, find connections, community, and friendship; encounter new ways of thinking, learning, and being in the world; and experience leadership, independence, and success.
The Centre for International Experience (CIE), within the Division of Student Life and the Office of Vice President International, provides students opportunities so they can expand their learning into the global arena. CIE enables students to expand their world to gain a global advantage. We work with students, academic units, local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research and professional opportunities. We work in partnership with faculties and services to enable students new to Canada to maximize their time at U of T to meet their goals and aspirations on graduation. Finally, we work to build global learning opportunities on campus curricular, co-curricular and experiential.
Your opportunity:
The Program Coordinator, Intercultural and Global Programs will work as part of the International Student Experience (ISE) Team and will participate in the development and delivery of programs and resources advancing the international student experience. Reporting to the Associate Director, International Student Experience and Global Fluency, and under the supervision of the Program Coordinator, Inclusion and Diversity & Team Lead, ISE, the Program Coordinator will work across all ISE program portfolios and contribute their strengths in intercultural learning and global fluencies. The Program Coordinator will lead the development and delivery of programs, resources and initiatives in this field across the international student experience timeline, including transition in, the journey years and transition out.
The Program Coordinator will oversee some duties and training of the International Student Experience Ambassadors and works closely with the Resource and Information Team to deliver and promote ISE events, programs and educational workshops. The Program Coordinator ensures information is up to date on our website, social media, and digital communication channels, and reviews the impact and relevance of ISE programs through team evaluations and assessments. The Program Coordinator will work with the ISE team to design and continue to implement evaluation frameworks of its programs and initiatives.
Under the direction of the Associate Director and Team Lead, ISE, the incumbent will work closely with the University’s Student Life portfolios, tri-campus International Centres, student organizations, clubs and groups to implement and promote access to great programming, services, educational and outreach initiatives related to the international student experience. Through these partnerships, the incumbent also facilitates and promotes access to and awareness of international student experience programs, services, resources and initiatives across U of T while taking into consideration and positioning particular needs.
Your responsibilities will include:

• Planning and implementing components of curricular and/or co-curricular programs and activities;
• Determining logistical details and activities for events and/or programming;
• Developing content for marketing and/or promotional materials;
• Developing strategies that maximize outreach to students;
• Writing summary reports on programs and services;
• Implementing plans and process improvements for program and service activities;
• Fostering and maintaining networks to build capacity and collaboration;
• Coordinating the recruitment process and training of casual staff.

Qualifications:
Essential Qualifications:

• Bachelor’s Degree in a relevant discipline or an equivalent combination of education and experience.
• Minimum of 4 years of demonstrable experience in designing, delivering and evaluating (international) student experience programs is required.
• Of the 4 years related experience, a minimum 3 years demonstrated experience in intercultural and global fluencies initiatives is required.
• Of the 4 years related experience, a minimum 3 years demonstrated experience with event coordination including logistics and delivery is required.
• Of the 4 years related experience, a minimum 3 years demonstrated experience building successful collaborative programming with a diverse range of stakeholders toward a common goal is required.
• Accreditation or equivalent in intercultural learning and global fluencies equivalent required.
• Demonstrated experience in program design, delivery and evaluation is required.
• Knowledge of international student transitions into and out of international higher education landscapes required.
• Demonstrated knowledge of multi-campus or distributed student support services and international student experience from the student life cycle lens required.
• Exceptional intercultural competency awareness; experience working with diverse communities & cultures and an understanding of anti-oppression and equity practices, are required.
• Experience developing programs and initiatives within a team environment is required.
• Demonstrated experience leading large components of projects.
• Interpersonal and intercultural communications skills are essential.
• Excellent administrative skills, including word processing, data analysis, desktop publishing and experience with databases.
• Proficiency in developing assessment tools, analysing and interpreting data.
• Strong assessment (quantitative and qualitative) skills, including program evaluation and performance assessments.
• Proven experience in working in flexible environments and in dealing with uncertainty.
• Demonstrated high level of accuracy.

Assets (Nonessential):

• Experience working with faculty, staff and students in a university setting, including high-level officials an asset.
• International experience working in a non-Canadian education setting an asset.
• Training in Project Management would be an asset.

To be successful in this role you will be:

• Approachable
• Communicator
• Diplomatic
• Proactive
• Problem solver
• Team player

NOTE: This is a nineteen (19) month term position.
Closing Date: 02/05/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time NOTE: This is a nineteen (19) month term position.
Pay Scale Group & Hiring Zone:
USW Pay Band 12 — $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Blythe Campbell
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
The University of Toronto is looking for a Program Coordinator, Intercultural and Global Programs to work as part of the International Student Experience team. The Coordinator will lead the development and delivery of programs and resources advancing the international student experience, including transition in, the journey years, and transition out. The ideal candidate needs to have a Bachelor’s degree in a relevant discipline, at least 4 years of experience in designing, delivering, and evaluating international student experience programs, as well as experience in intercultural and global fluencies initiatives and event coordination. The position is a 19-month term and candidates from diverse backgrounds are encouraged to apply.
Customer Service Representative

Our company is looking for a Customer Service Representative to join our team. The ideal candidate will be responsible for providing support to our customers and ensuring their satisfaction. This includes handling customer inquiries, processing orders, and resolving any issues or complaints in a timely and professional manner. The successful candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Previous customer service experience is preferred, but not required. If you are passionate about providing exceptional service and are looking for a rewarding career opportunity, we encourage you to apply.

Expected salary: $78308 per year

Job date: Sat, 27 Jan 2024 23:52:56 GMT