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Company: Fairstone

Location: Toronto, ON

Job description: At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.Be part of our talented and growing team! We are currently looking for a Senior Analyst, Marketing (Automation and Email), to join our team, reporting to the Director, Digital Marketing.As a Senior Analyst, Marketing (Automation and Email) will play a crucial role in driving customer engagement and retention across our diverse portfolio, including Fairstone Bank, Fairstone, EdenPark, and Fig. In this role, you will be responsible for executing day-to-day Marketing Automation operations, including promotional email campaigns, campaign measurement, and reporting. You will stay abreast of industry trends and collaborate with internal partners to enhance and optimize campaign performance. The ideal candidate is a data-driven analytical thinker with a proven track record of successful email campaigns.“Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence.”WHY JOIN US?BECAUSE WE ARE PROUD TO BE One of Montreal’s Top Employers for 2024 for the fourth consecutive year by the editors of Canada’s Top 100 Employers.WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

WHAT WILL YOU WORK ON?

• Execute Marketing Automation strategies and tactics to drive customer acquisition through cross-selling and retention
• Build and execute promotional email campaigns and customer lifecycle journeys, identify opportunities for optimization, including customer segmentation strategies
• Implement A/B testing strategies to enhance campaign performance
• Conduct thorough testing and QA for all marketing automation and email campaign activities
• Collaborate with the Analytics team to implement personalization strategies, tailoring customer interactions based on preferences and behaviour
• Evaluate program performance, analyze reports, and identify trends and opportunities to optimize customer engagement
• Troubleshoot and resolve delivery issues with internal and external teams
• Assists the Marketing Automation specialist in developing new experiences and customer journeys
• Co-own prioritization planning for new requests and maintain ongoing documentation processes as business needs evolve
• Create and deliver reports on email marketing initiatives to key stakeholders
• Regularly identify and incorporate trends and best practices from leading brands to benefit Fairstone’s growth
• Cross-functionally coordinate with Creative, Content, Brand, Product, Analytics and other departments as needed

WHO ARE WE LOOKING FOR

• Bachelor’s degree or College diploma in Marketing, Business, or related field
• 2+ years of experience in digital marketing, with a proven track record of executing successful marketing automation and email campaigns
• Experience with Braze platform preferred
• Familiarity with HTML, CSS and Liquid Syntax is a plus
• Experience in planning and executing customer journey maps, tracks, and triggers
• Excellent project management and organizational skills, with the ability to manage multiple projects and tight deadlines independently while ensuring accuracy, efficiency and quality
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong analytical skills, attention to detail, solid business acumen, and effective problem-solving abilities.
• Superior oral and written communication skills.
• Financial services industry background is an asset.
• French language skills are an asset.

WE ARE PROUD TO BE: Montreal’s Top Employers 2024 by Canada’s Top 100 Employers!Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Permanent
Fairstone is looking for a Senior Analyst, Marketing (Automation and Email) to join their team in Montreal. The role involves executing Marketing Automation operations, driving customer engagement, and working on email campaigns across various brands. The ideal candidate should have experience in digital marketing, project management, and strong analytical skills. Fairstone offers work-life balance, wellness programs, and development opportunities. They are an equal opportunity employer and encourage applications from diverse backgrounds.
Job Description

Our company is seeking a motivated and experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT systems.

Responsibilities:
– Provide technical support to end-users via phone, email, or in person
– Troubleshoot hardware and software issues, making recommendations for repairs or upgrades
– Install and configure software applications and updates
– Maintain and update IT systems and networks
– Train end-users on new hardware or software as needed
– Document all support interactions and resolutions in our ticketing system
– Collaborate with colleagues to resolve complex technical issues

Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or related field
– 2+ years of experience in IT support roles
– Strong understanding of hardware and software troubleshooting techniques
– Experience with Windows and Mac operating systems
– Knowledge of networking concepts and protocols
– Excellent communication and customer service skills
– Ability to work independently as well as part of a team

If you are a dedicated IT professional looking to join a dynamic team, please apply now.

Expected salary:

Job date: Fri, 05 Jul 2024 01:17:08 GMT