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Company: Cardinal Path

Location: Toronto, ON

Job description: Company DescriptionMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionWE WELCOME REMOTE CANDIDATES RESIDING IN CANADA.The Senior Consultant in our Experience Optimization (EXO) practice is a senior contact for key clients, and you will develop strong client relationships and leading the daily work of EXO project teams. Typical EXO projects include, but are not limited to, the design, development, execution, and analysis of A/B tests, multivariate experiments, conversion rate optimization (CRO) and personalization activities. In addition to leading project teams toward the successful completion of agreed–upon deliverables, the Sr. Consultant will assist senior leadership in identifying and pursuing incremental growth opportunities with clients. You enjoy mentoring individual contributors, partnering with clients to lead quantifiable success, and identifying opportunities to deepen client relationships. You will report to the Director, Experience Optimization.QualificationsClient Delivery

• You will ensure the successful completion of agreed-upon project deliverables within statement of work (“SOW”) scope, timeline, and budget.
• You will ensure the quality of the project team’s work by offering constructive feedback and continually striving to “raise the bar” for Cardinal Path’s standard of delivery.
• You will nurture client relationships by being a strategic advisor to the client, using a strong interest in your client’s business and goals.
• You will conduct regular client communication, both regarding strategic direction and tactical updates.
• You will identify potential issues with client satisfaction and work with project team to address them.
• You will act on client satisfaction survey results, ensuring quality improvement plans are developed as needed.

Practice Development & Mentorship

• You will work with individual contributors within the EXO practice to help them improve their subject matter expertise, client management skills, and generally professional development.
• You will work across practice areas within Cardinal Path to ensure EXO is well-understood across the organization and brought into as many client engagements as possible.
• You will identify and complete opportunities to improve our service delivery regarding quality, efficiency, and profitability.

Business Development

• You will identify and cultivate new business opportunities by exceeding client expectations with project delivery.
• You will participate in new business pitches.
• You will apply subject matter expertise to assist business development team with scoping and pricing estimates for new projects.
• You will assist with construction of proposals and SOWs.

Thought Leadership & Knowledge Sharing

• You will author blog posts and contribute to thought leadership assets such as white papers, webinars, etc.
• You will assist marketing with the preparation of client case studies.
• You will present at conferences, webinars, and other events.
• You will conduct training (both of client teams and internal staff).

Qualifications

• You will have a Bachelor’s degree, advanced degree preferred
• You will have 4+ years working in the field of digital optimization; work in a client results service organization, such as an analytics agency or a media agency, is preferred
• You will have 4+ years hands-on experience with optimization platforms such as Google Optimize, Adobe Target, and Optimizely
• You will have a minimum of 2 years of recent hands-on experience in web analytics platforms such as Google Analytics and/or Adobe Analytics
• You will have significant experience in designing and planning A/B tests and multivariate experiments (estimating sample sizes, test durations, quantity of variants, etc.)
• You will have experience in deploying experiments via optimization platforms such as the ones mentioned above
• You will analyze the results of experiments, both at the aggregate level and at the audience segment level
• You will communicate the results of experiments to stakeholders in a way that motivates clients to take recommended actions.
• You will be fluent with basic concepts of digital user experience (UX)
• You will have experience managing individual contributors, particularly in helping team members grow their skill sets and develop in their careers
• Excellent communication skills including verbal, written and data visualization with experience creating clear, concise and professional documents
• Exposure to Tag Management tools (Google Tag Manager, Adobe Tag Manager)
• Strong Excel and PowerPoint skills
• You will have exposure to project management skills, business process redesign principles, tools and techniques is a plus

#LI-MS3#LI-RemoteAdditional InformationThe salary range for this position is $72,500,000-$85,500. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
Merkle | Cardinal Path is seeking a Senior Consultant for their Experience Optimization practice to work remotely in Canada. The role involves leading project teams in A/B testing, conversion rate optimization, and personalization activities for clients. The Senior Consultant will also nurture client relationships, mentor team members, and contribute to business development efforts. Qualifications include a Bachelor’s degree, 4+ years of experience in digital optimization, and proficiency in platforms such as Google Optimize and Google Analytics. The salary range for this position is $72,500-$85,500.
Title: Customer Service Representative

Location: Vancouver, British Columbia

Company: Lifetouch Canada Inc.

Job Type: Full-time, Permanent

Salary: Not specified

Description:

Lifetouch Canada Inc. is currently seeking a Customer Service Representative to join our team in Vancouver, British Columbia. The ideal candidate will be responsible for providing exceptional customer service to our clients through various channels including phone, email, and in-person interactions.

Key Responsibilities:

– Handling incoming customer inquiries and providing accurate and timely responses
– Assisting customers with orders, product information, and issue resolution
– Maintaining customer records and databases
– Collaborating with other departments to ensure customer needs are met
– Meeting and exceeding customer satisfaction goals
– Supporting sales and marketing initiatives as needed

Qualifications:

– High school diploma or equivalent
– 2+ years of customer service experience
– Excellent communication skills, both verbal and written
– Strong problem-solving and decision-making abilities
– Proficient in Microsoft Office applications
– Ability to work independently and as part of a team

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity with Lifetouch Canada Inc. We offer competitive compensation and benefits, as well as a dynamic work environment where you can grow and advance in your career. Join us and make a difference in the lives of our customers!

Expected salary:

Job date: Sat, 20 Jul 2024 22:35:44 GMT