Company: Assa Abloy

Location: Orlando, FL

Expected salary:

Job date: Thu, 01 May 2025 22:32:51 GMT

Job description:

Job Title: Customer Success Coordinator

Job Description:

The Customer Success Coordinator will play a pivotal role in ensuring that all customer interactions are meticulously documented, including meeting notes and follow-up actions. This position involves close collaboration with sales, marketing, and technical leadership teams to develop and implement innovative account management strategies.

Key responsibilities include:

• Documenting customer meetings and ensuring that actionable insights are clearly articulated and tracked.
• Collaborating with the sales and marketing teams to create and execute targeted marketing campaigns and communications that promote the adoption of our latest software solutions.
• Analyzing customer feedback to identify opportunities for improvement and innovation in account management practices.
• Facilitating communication between technical teams and customers to resolve issues and enhance satisfaction.
• Supporting the development of comprehensive training materials and resources that empower customers to leverage software effectively.

This role is essential in driving customer engagement and satisfaction, ultimately leading to increased adoption of our products. The ideal candidate will possess strong organizational skills, a proactive mindset, and a passion for fostering positive customer relationships.