Company: Stryker

Location: Orlando, FL

Expected salary: $125000 per year

Job date: Fri, 11 Jul 2025 01:35:44 GMT

Job description:

Job Title: Customer Insights Specialist

Job Description:

We are seeking a motivated and detail-oriented Customer Insights Specialist to join our team. In this role, you will serve as a crucial link between our customers and the Product Development and Marketing departments. Your primary responsibility will be to gather valuable feedback and insights from customers regarding our products and services.

Key Responsibilities:

• Customer Engagement: Actively communicate with customers to understand their experiences, needs, and preferences.
• Data Collection: Utilize various devices and tools to gather and analyze customer feedback, ensuring accurate and relevant data is captured.
• Collaboration: Work closely with the Product Development team to relay customer insights that inform product enhancements and new features.
• Marketing Support: Provide critical feedback to the Marketing team to help shape campaigns, messaging, and promotional materials.
• Reporting: Prepare and present regular reports on customer trends and insights to stakeholders.
• Problem-Solving: Identify common issues or areas for improvement based on customer feedback and work with cross-functional teams to address them.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in data analysis and familiarity with feedback-gathering tools.
• Ability to work collaboratively across departments.
• Experience in customer service or market research is a plus.

Join us in our mission to enhance customer satisfaction and drive product innovation through meaningful insights!