Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 31 Jul 2025 06:38:27 GMT

Job description:

Job Description: Guest Services Coordinator

Position Overview:

We are seeking a motivated and detail-oriented Guest Services Coordinator to join our dynamic team. In this role, you will play a critical part in ensuring exceptional experiences for our guests by handling inbound calls, rescheduling accommodations, and booking tours.

Key Responsibilities:

• Respond to inbound calls from guests who have received marketing materials, assisting them with inquiries, reservations, and modifications.
• Facilitate the rescheduling of accommodations and the booking of tours to enhance guest satisfaction.
• Maintain accurate records of guest interactions and transactions in our systems.
• Provide excellent oral and written communication support to ensure clarity and understanding.
• Utilize basic digital literacy skills to operate various booking and management systems simultaneously.

Qualifications:

• Strong interpersonal skills with the ability to communicate effectively with guests and team members.
• Proficient in digital tools, with a capacity to learn and operate multiple systems concurrently.
• Prior experience in customer service or hospitality is a plus.
• A positive attitude and a commitment to providing outstanding guest service.

Join our team and be a part of creating memorable experiences for our guests!