Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 30 Jul 2025 22:58:16 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

As a Guest Services Coordinator, you will play a pivotal role in enhancing our guests’ experiences by managing tour bookings and rescheduling accommodations. Your responsibilities will include responding to inbound calls from guests who have engaged with our marketing initiatives, ensuring their inquiries are met with professionalism and courtesy.

Key Responsibilities:

• Handle inbound calls from guests, providing prompt and efficient assistance regarding their bookings and reservations.
• Reschedule accommodations and book tours as per guest requests, ensuring a seamless experience.
• Utilize multiple systems simultaneously to manage guest information and maintain accurate records.
• Communicate effectively, both orally and in writing, to ensure clear understanding and satisfaction for our guests.
• Collaborate with other team members to streamline reservations and enhance service delivery.

Qualifications:

• Excellent oral and written communication skills.
• Basic digital literacy to navigate and operate various software systems.
• Strong multitasking abilities to manage numerous inquiries and tasks simultaneously.
• A customer-centric approach, ensuring the highest level of service.

Join our team and contribute to creating memorable experiences for our guests!