Company: AbbVie

Location: Orlando, FL

Expected salary:

Job date: Sat, 24 May 2025 02:29:37 GMT

Job description:

Job Title: Customer Support Specialist

Job Description:

We are seeking a dedicated Customer Support Specialist to provide exceptional support to our key customers. In this role, you will play a vital part in ensuring client satisfaction and fostering long-term relationships, while actively collaborating with our sales and marketing teams.

Responsibilities:

• Provide consultative support by understanding customer needs and offering tailored solutions that align with their objectives.
• Assist sales and marketing teams in executing initiatives aimed at enhancing customer engagement and retention.
• Demonstrate a solid understanding of the healthcare environment, including practice management and marketing strategies, to effectively address customer queries and concerns.
• Analyze financial metrics and data to inform customers about their impact on business decisions and practices.
• Collaborate with internal teams to develop and deliver targeted training and resources that empower customers in their decision-making processes.
• Maintain accurate and detailed records of customer interactions and feedback to identify trends and areas for improvement.

Qualifications:

• Experience in customer support or account management, preferably in a healthcare or related field.
• Strong understanding of financial analysis and its implications for practice management.
• Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Proficiency in using CRM systems and other relevant software tools.

Join our team and be a part of fostering enduring relationships with our key customers while driving success in their business journeys!