Company: AbbVie

Location: Orlando, FL

Expected salary: $103500 – 196500 per year

Job date: Tue, 10 Jun 2025 23:37:06 GMT

Job description:

Job Title: Customer Support Specialist

Job Summary:
We are seeking a Customer Support Specialist to provide exceptional support to our key customers. This role involves collaborating closely with our sales and marketing teams to enhance customer satisfaction and drive business growth.

Key Responsibilities:

• Provide Consultative Support: Assist customers by offering tailored solutions that align with their needs, ensuring a positive experience and fostering long-term relationships.

• Collaborate with Sales and Marketing: Work alongside the sales and marketing teams to execute strategic initiatives, campaigns, and promotions, contributing valuable insights and feedback from customer interactions.

• Understand Practice Management: Maintain a solid understanding of practice management and care environments, ensuring that our approach addresses customer challenges and optimizes their operations.

• Financial Analysis: Utilize financial analysis skills to assess customer accounts, identify trends, and understand the financial implications of various strategies to enhance customer value.

• Customer Education: Educate customers on best practices related to our products and services, helping them maximize their use and achieve their objectives.

• Feedback Loop: Gather and relay customer feedback to relevant teams, ensuring that we continuously improve our offerings based on real-world experiences and needs.

Qualifications:

• Strong communication and interpersonal skills.
• Background in sales, marketing, or customer service in a relevant industry.
• Basic understanding of financial analysis and its implications in a business context.
• Ability to work collaboratively in a team-oriented environment.

Join us in this vital role as we strive to deliver exceptional support to our key customers, ultimately driving both their success and ours!