Company: American Express

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Oct 2024 22:14:04 GMT

Job description: Job Description:You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.Marketing at American Express.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses.How will you make an impact in this role?The Alternative Lending team is focused on driving the best borrowing experiences and solutions for our Cardmembers through personal loans and installment plans—while delivering sustainable top- and bottom-line growth for the Canadian P&L.As Analyst/Sr. Analyst, Lending Products (Plan It) you will own the product roadmap for Plan It, the American Express® Installment Program. You’ll work closely with a group of partners that span local and central teams to deliver products and services that are relevant and engaging to our Cardmembers. You will contribute to the development of product strategy, build marketing campaigns to drive utility, manage customer experience, and flawlessly execute everything you own.To deliver against this remit, you’ll leverage your strong relationship-building skills, take a customer-first approach to everything you do, and demonstrate personal excellence. Your philosophy should be rooted in upholding the best possible products and services for our customers. You’ll tackle ambiguous problems and get excited about figuring out how something works and then making it better. Most of all, you’ll contribute to a high-performing team so that together, we can make membership matter.Key ResponsibilitiesTurn Analytics into Strategy: Interpret data, identify opportunities, and prioritize effectively

• Translate external data (regulatory, technology, economic & consumer trends) into opportunities to manage and risks to mitigate.
• Regularly refine forecasts while identifying risks and opportunities.
• Assess financials / business cases for pipeline of opportunities.
• Help define product roadmaps, enhancements to customer journeys, and resolve issues.

Acquisition: Grow our book of business

• Leverage omni-channel customer touchpoints to educate and drive engagement with our products.
• Efficiently deploy marketing funds, balancing tried-and-true marketing treatments with innovative, strategic bets.
• Lead with a sense of urgency and with persistence to deliver growth.

Collaboration: Build a common vision across stakeholders

• Influence to gain stakeholder buy-in across cross-functional partner teams.
• Champion projects from concept through to implementation and post-implementation evaluation.
• Be a lending thought leader to drive organizational buy-in.
• Effectively communicate across the enterprise.

Minimum Qualifications

• A Bachelor’s degree, plus a minimum of 2 years’ experience.
• Driving results against top- and bottom-line KPIs.
• Delivering omni-channel marketing campaigns.
• Leading projects end-to-end.
• Collaborating in a matrixed environment.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is seeking an Analyst/Sr. Analyst for their Alternative Lending team to focus on driving borrowing experiences for Cardmembers. The role involves owning the product roadmap for the American Express Installment Program, working with partners to deliver relevant products and services. Key responsibilities include turning analytics into strategy, growing the book of business through acquisition, and building a common vision across stakeholders. The ideal candidate will have a Bachelor’s degree, at least 2 years of experience, and a track record of driving results and leading projects. American Express offers competitive salaries, bonus incentives, and benefits that support colleagues’ well-being. The company is committed to providing an inclusive work environment where individuals are treated with dignity and respect.