Company: Karl Storz

Location: Orlando, FL

Expected salary:

Job date: Fri, 02 May 2025 23:19:25 GMT

Job description:

Job Title: Customer Experience Coordinator

Job Description:

We are seeking a highly organized and proactive Customer Experience Coordinator to enhance our customer satisfaction efforts. In this role, you will collaborate closely with Operations, Customer Success, Marketing, and other departments to ensure a seamless customer journey from initial contact to ongoing support.

Key Responsibilities:

• Cross-Department Collaboration: Work closely with Operations, Customer Success, Marketing, and other teams to align strategies and initiatives that enhance the overall customer experience.
• Customer Engagement: Foster strong relationships with customers to understand their needs, gather feedback, and identify opportunities for improvement.
• Process Optimization: Identify and implement process enhancements that streamline customer interactions and improve service delivery.
• Data Analysis: Analyze customer data and feedback to inform departmental strategies and drive customer-centric initiatives.
• Project Management: Lead and coordinate cross-functional projects aimed at improving customer satisfaction and retention.
• Communication: Serve as a liaison between departments to ensure transparency and effective communication regarding customer-related initiatives and programs.

Qualifications:

• Bachelor’s degree in a related field.
• Proven experience in customer service, project management, or a similar role.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficient in data analysis and reporting tools.

Join us to play a pivotal role in optimizing our customer experience and driving customer success across the organization!