Company: Adidas
Job description: Purpose:
The role of the Assistant Manager, Digital Sales Solutions will focus on delivering the operational foundation for high-value, omni-channel consumer experiences to the Retail channel, establishing the platform to grow the Global digital strategy in Canada through implementation of RFID, Digital Consumer & Staff experiences and functionality, integration and continuous improvement, and Digital sales fulfillment through Omnichannel capabilities. The individual will also be the primary business owner for RFID at Retail in Canada. This role will assist with ensuring timelines, budgets, milestones, and communication are completed appropriately, including pre & post implementation preparation/hindsight. The individual will work with Business leaders and multiple partners globally to support and implement RFID related programs in Canada. This person will own and manage the ongoing operations of RFID including reporting and managing the end-to-end improvements and enhancement backlog of RFID which includes rollout of all new solutions and integrations with other systems.
Key Accountabilities:
Drive sales & profit
Deliver digital sales tools & experiences to stores, including their configuration, staff training and back-office enablement.
Manage the back end of Omnichannel sales capabilities, beginning with RFID, Ship-From-Store, Click and Collect and Endless Aisle, etc.
Balance demand versus capacity for omnichannel fulfillment in Retail stores, acting in response to the needs of the business to maximize sell-through and consumer satisfaction.
Grow sales through a service culture
Fully grounded in the Connect Engage Inspire Service model and Every Moment Matters toolset and understand how they enable service in our Retail environments.
Integrate with the Retail Operations and Field Leadership to ensure digital is incorporated seamlessly into the daily rhythm of the stores.
Report regularly to the Retail & Digital teams on the performance of digital sales initiatives, including insights on execution and opportunities for improvement.
Deliver flawless execution
Responsible for monitoring the performance, development, health, and maintenance of RFID and Digital Tool implementation & communication plans related to omni-Retail initiatives, ensuring execution in coordination with Business Leaders.
Serve as the business owner of RFID which includes the ongoing operations of the system and hardware solution.
Identify opportunities for improvement in process, training, and tools to generate solutions that will enhance consumer experience, grow profitability, or improve efficiency.
Actively engage with NAM and Global partners to ensure that the Canadian market is always aligned to best practices.
Deliver brand & product experiences
Act as the advocate for digital service offerings in the go-to-market (GTM) process, enhancing the value of product launches, seasonal blockbusters, new retail/digital concepts.
Deliver new, incremental functionality to the channels in partnership with the Business Development Team, and act as the Canadian advocate for enhancements to existing platforms.
Consult with Marketing, Merchandising and Store Operations to shape the execution of consumer engagement activations, promotions, and projects.
Promote people growth & development
A subject matter expert and mentor to the Retail Team for digital and Omnichannel topics.
An ambassador and advocate for Retail among local and Global digital teams.
Knowledge Skills and Abilities:
Extensive experience, knowledge and understanding of retail process, consumer experience and end-to-end operations
Technical understanding of ecommerce technologies, enterprise applications and end-to-end process management
Holistic overview of the consumer journey
Ability to quickly adapt to changing business processes and business partners.
Strong decision making, negotiation, and communication skills, both written and oral. Comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely.
Ability to think strategically, synthesize the most complex data and develop and implement innovative solutions.
Ability to coordinate with workstreams on deliverables, seeing RFID related projects through to completion and into sustainment.
Strong personal organization and project management and prioritization abilities, as well as anticipating business needs.
Excellent problem-solving skills; understands how to separate and combine tasks into efficient workflow; breaks work into process steps; anticipates and adjusts for problems and roadblocks and knows what to measure and how to measure it; can simplify complex processes.
Ability to collect information and data, define problems, evaluate processes, and establish logical, efficient processes to streamline business processes
Sound business acumen, including familiarity with evaluating financial reporting and measuring against goals.
Advance proficiency with internally utilized Business Tools (i.e., Smartsheet, Excel, PowerPoint, Outlook, Teams).
Expected salary:
Location: Toronto, ON
Job date: Thu, 02 Dec 2021 23:02:48 GMT
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