Job title: Assistant Manager – Retail Services, Digital Sales Solutions

Company: Adidas

Job description: Purpose:
Assistant Manager, Digital Sales Solutions delivers the operational foundation for high-value, omni-channel consumer experiences that support the company’s objectives and are aligned to the Retail growth strategy.

Key Responsibilities:

 Deliver digital sales tools & experiences to stores, including their configuration, staff training and back-office enablement.

 Manage the back end of Retail Services sales capabilities, beginning with Wait Less, Buy More, Digital Shopping Experience, etc.

 Balance demand versus capacity for omnichannel fulfillment in Retail stores, acting in response to the needs of the business to maximize sell-through and consumer satisfaction

 Fully grounded in the Connect Engage Inspire Service model and Every Moment Matters toolset and understand how they enable service in our Retail environments.

 Integrate with Retail Operations and Field Leadership to ensure digital is incorporated seamlessly into the daily rhythm of the stores.

 Report regularly to the Retail & Digital teams on the performance of digital sales initiatives, including insights on execution and opportunities for improvement.

 Responsible for monitoring the performance, development, health, and maintenance of all digital retail tool implementation & communication plans related to omni-Retail initiatives, ensuring execution in coordination with Business Leaders.

 Serve as the business owner of digital retail services which includes the ongoing operations of the system and hardware solution.

 Identify opportunities for improvement in process, training, and tools to generate solutions that will enhance consumer experience, grow profitability, or improve efficiency.

 Actively engage with NAM and Global partners to ensure that the Canadian market is always aligned to best practices

 Act as the advocate for digital service offerings in the go-to-market (GTM) process, enhancing the value of product launches, seasonal blockbusters, new retail/digital concepts.

 Partner with Marketing, Merchandising and Store Operations to shape the execution of consumer engagement activations, promotions, and projects

Knowledge Skills and Abilities:

• Advanced proficiency in digital applications and MS Office
• Extensive experience, knowledge and understanding of retail process, consumer experience and end-to-end operations
• Technical understanding of ecommerce technologies, enterprise applications and end-to-end process management
• Strong personal organization and project management and prioritization abilities, as well as anticipating business needs.
• Excellent verbal presentation and written communication skills with strong command of English language

Requisite Experience / Minimum Qualifications:

• Minimum 3 years of experience with omnichannel digital sales
• Previous experience supporting Digital Retail is considered an asset

Expected salary:

Location: Toronto, ON

Job date: Wed, 09 Feb 2022 23:23:37 GMT

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