Company: Domino’s Pizza

Location: Orlando, FL

Expected salary: $34000 – 45000 per year

Job date: Wed, 18 Jun 2025 02:06:41 GMT

Job description:

Job Description: Service & Operations Manager

Overview:
We are seeking a dedicated and proactive Service & Operations Manager to oversee key aspects of our business, ensuring excellence in service delivery, operational efficiency, and marketing initiatives. This role is crucial in enhancing customer experience, maintaining high standards of store cleanliness, and driving profitability.

Key Responsibilities:

1. Service Excellence:

   • Cultivate a customer-first environment by ensuring all team members deliver exceptional service.
   • Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.

2. Attendance & Punctuality:

   • Monitor employee attendance and punctuality, implementing strategies to ensure consistent staffing and operational readiness.
   • Foster a strong work ethic among team members through training and motivation.

3. Transportation Management:

   • Organize and oversee transportation arrangements for employees, ensuring timely arrivals and departures.
   • Evaluate and improve current transportation systems for efficiency.

4. Store Cleanliness:

   • Maintain high standards of cleanliness and organization throughout the store.
   • Implement regular inspections and maintenance schedules to uphold store appearance.

5. Marketing Initiatives:

   • Develop and execute effective marketing strategies to promote services and products.
   • Collaborate with the marketing team to analyze market trends and customer feedback for ongoing campaign improvements.

6. Profitability Management:

   • Monitor financial performance, analyzing sales data to identify growth opportunities.
   • Implement cost-control measures while optimizing resources for maximum profitability.

7. Additional Responsibilities:

   • Participate in staff training and development programs to enhance team skills and morale.
   • Collaborate with upper management on strategic planning and operational goals.

Qualifications:

• Proven experience in service management, marketing, or a related field.
• Strong leadership and team-building skills.
• Excellent analytical and organizational abilities.
• Ability to communicate effectively with diverse groups.
• Proficiency in relevant software and tools.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career progression.
• A dynamic work environment where your contributions are valued.

Join our team and help us create a welcoming and efficient space for both our customers and employees!