Job title: Assistant Marketing Manager – Insurance Products

Company: American Express

Job description: #TeamAmex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, or taking commerce to new heights, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Marketing at American Express

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses.

Team Mandate

The Insurance Team plays an important role in the Canadian Card business, supporting our embedded Card Insurance benefits and bolstering our product offering with fee-based coverages. This role invites you to own your own P&L and work across multiple external and internal partners to deliver for our customers.

Your Remit

As an Assistant Marketing Manager, you’ll be tasked with driving the business forward through sustainable product development, wise product ownership and best-in-class customer experiences. Your responsibilities will include:

• Product Management for a line of existing Insurance products, owning analysis, planning, forecasting, reporting, customer research, acquisition, communications, and retention
• Program Management for the embedded Card Insurance benefits, working with Product teams to use Insurance as a lever for growth, collaborating on enterprise-level initiatives, and defining a benefit roadmap
• Partner Management across a group of stakeholders that include consultants, insurance providers, as well as internal teams: Product Owners (across the enterprise), Legal, Compliance, Finance, Operations, PMO, and Servicing
• Portfolio Operations for the insurance business, managing operational risk events, complaints, process improvement, legal and regulatory change, audits, and dashboards

Your Role

In this role, you will build on your history of developing winning strategies, nurturing relationships, and demonstrating personal excellence by:

• Setting the agenda

• Track record of selecting and analyzing diverse data sets related to business performance to develop compelling business cases and inform decisions
• Experience anticipating and mitigating risk
• Comfort in evaluating tradeoffs and defining priorities
• Proven ability to champion a project from concept through to implementation and post-implementation evaluation
• Desire to broaden thinking, uncover opportunities, and catalyze change
• Bringing others with you

• Demonstrated communication skills across key channels (written, oral, visual)
• Ability to rally stakeholders around strategic priorities, deliver against goals, and drive alignment when things change
• Experience building strong relationships and collaborating across a diverse stakeholder base
• Desire to win as a team
• Doing it the right way

• Penchant for curiosity and relentless customer focus
• Experience driving clarity in ambiguous environments
• Attention to detail and problem-solving orientation

Minimum Qualifications

• University Degree in Marketing / Business / Commerce, or equivalent combination of education and work experience
• Minimum of 1-2 years in Marketing, Product Marketing, or Product Management roles
• Insurance or financial services industry expertise and/or experience delivering results in a matrix environment would be considered assets

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
ReqID: 21010386
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 13, 2021, 1:59:12 PM

Expected salary:

Location: Toronto, ON

Job date: Sat, 15 May 2021 22:48:46 GMT

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