Company: Sally Beauty Supply

Location: Orlando, FL

Expected salary:

Job date: Wed, 23 Jul 2025 06:48:30 GMT

Job description:

Job Description: Retail Operations Specialist

Position Overview:
We are seeking a dedicated and results-driven Retail Operations Specialist to enhance our in-store selling model and optimize our Omni-channel strategies. This role is crucial in ensuring that all brand standards are upheld, including merchandising, Planogram (POG) execution, and marketing efforts. The ideal candidate will also spearhead the implementation of processes that support our digital initiatives, particularly focusing on Omni-channel fulfillment methods such as Ship From Store (SFS), Store Delivery Direct (SDD), and Buy Online, Pick Up In Store (BOPIS).

Key Responsibilities:

• Sales Optimization: Drive in-store performance by implementing best practices that align with our selling model and enhance the overall customer experience.

• Brand Standards Compliance: Ensure that all brand standards for merchandising, POGs, and marketing materials are met consistently across all locations.

• Omni-Channel Strategy Execution: Collaborate with cross-functional teams to support the integration of digital strategies into our physical stores, ensuring seamless customer experiences.

• Fulfillment Process Management: Oversee the implementation and optimization of Omni-channel fulfillment processes, including SFS, SDD, and BOPIS, to streamline operations and improve customer satisfaction.

• Performance Monitoring: Analyze sales data and customer feedback to identify areas for improvement in both in-store and digital operations.

• Training and Support: Provide training and support to store teams on brand standards, fulfillment processes, and Omni-channel best practices to drive compliance and performance.

Qualifications:

• Bachelor’s degree in Business, Retail Management, or a related field.
• Proven experience in retail operations, merchandising, and Omni-channel retailing.
• Strong understanding of digital strategies and their application in a retail environment.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Join our team and play a pivotal role in enhancing our retail operations while ensuring a cohesive brand experience across all channels!