Company: Sally Beauty Supply

Location: Orlando, FL

Expected salary:

Job date: Wed, 23 Jul 2025 02:12:32 GMT

Job description:

Job Description: Omni-Channel Retail Specialist

Position Overview:
We are seeking a dedicated and results-driven Omni-Channel Retail Specialist to join our dynamic team. This role is vital in supporting both in-store and digital selling models, ensuring a seamless shopping experience for our customers across all platforms. The ideal candidate will have a strong understanding of brand standards, merchandising, and marketing objectives, while also being adept at implementing effective digital strategies.

Key Responsibilities:

• In-Store & Omni-Channel Selling: Drive sales through in-store engagement and optimize the customer journey across digital channels to create a cohesive shopping experience.

• Brand Standards Compliance: Ensure all merchandising and Planogram (POG) guidelines are met to maintain brand integrity and aesthetics in all retail spaces.

• Marketing Initiatives: Collaborate with the marketing team to execute promotional strategies that align with brand values and drive consumer engagement.

• Digital Strategy Execution: Utilize processes that support our digital strategies such as Ship From Store (SFS), Same Day Delivery (SDD), and Buy Online, Pick Up In-Store (BOPIS) to enhance customer satisfaction and efficiency.

• Performance Improvement: Continuously assess and improve operations to support Omni-channel fulfillment, ensuring a high level of service delivery across all touchpoints.

• Training & Development: Provide guidance and training to in-store staff on Omni-channel processes, ensuring all team members are equipped to deliver exceptional customer service.

Qualifications:

• Proven experience in retail, with a focus on Omni-channel strategies.
• Strong understanding of brand merchandising, marketing principles, and customer service excellence.
• Ability to analyze performance data and implement process improvements effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Familiarity with retail technology and tools that support digital fulfillment and customer engagement.

Join us in this exciting role where your passion for retail and digital innovation can make a significant impact on our brand’s success!