Company: Sally Beauty Supply

Location: Orlando, FL

Expected salary:

Job date: Wed, 23 Jul 2025 00:23:28 GMT

Job description:

Job Title: Omni-Channel Retail Specialist

Job Description:

We are seeking an enthusiastic and detail-oriented Omni-Channel Retail Specialist to enhance our in-store and online selling strategies. This role will ensure that all brand standards are met, encompassing merchandising, Planogram (POG) compliance, and marketing initiatives to optimize the customer experience.

Key Responsibilities:

1. In-Store Selling Model:

   • Drive sales performance by maximizing customer engagement and ensuring adherence to all brand merchandising standards.
   • Maintain Planograms and visual merchandising guidelines to create a compelling store environment.
   • Collaborate with store teams to implement effective marketing strategies and promotional displays.

2. Omni-Channel Strategy:

   • Support the integration of digital strategies across all channels, ensuring seamless customer experiences whether shopping in-store or online.
   • Oversee omni-channel fulfillment processes including Ship-from-Store (SFS), Same-Day Delivery (SDD), and Buy Online Pick Up In Store (BOPIS).
   • Monitor fulfillment metrics and recommend improvements to enhance efficiency and customer satisfaction.

3. Continuous Improvement:

   • Analyze sales data and customer feedback to identify opportunities for process enhancements and increased brand visibility.
   • Stay updated on industry trends and best practices to propose innovative ideas for marketing and merchandising efforts.

Qualifications:

• Proven experience in retail sales, preferably in an omni-channel environment.
• Strong understanding of merchandising and marketing principles.
• Excellent communication and teamwork skills.
• Proficiency in data analysis and the use of digital tools to support omni-channel fulfillment.

Join our team to play a pivotal role in bridging the gap between in-store experiences and digital interactions, ensuring our brand remains at the forefront of retail innovation!