Company: RS&H

Location: Orlando, FL

Expected salary:

Job date: Fri, 02 May 2025 05:23:28 GMT

Job description:

Job Description: Client Experience Manager

We are seeking a dedicated and proactive Client Experience Manager to oversee and ensure an exceptional client experience that supports our marketing efforts. In this role, you will play a crucial part in securing repeat business from our existing clients by fostering strong relationships and delivering outstanding service.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and expectations, ensuring a personalized and seamless experience.

• Quality Assurance: Monitor and evaluate the client journey, identifying areas for improvement to enhance service delivery and satisfaction.

• Collaboration with Marketing: Work closely with the marketing team to align client experience initiatives with promotional strategies, driving engagement and loyalty.

• Feedback and Insights: Gather and analyze client feedback to inform marketing strategies and service enhancements, ensuring we meet and exceed client expectations.

• Training and Support: Provide training and support to team members on best practices for client interactions, ensuring a consistent and high-quality experience.

Qualifications:

• Proven experience in client services or experience management.
• Strong communication and interpersonal skills.
• Ability to analyze feedback and implement improvements.
• Collaborative mindset with a focus on teamwork.
• Knowledge of marketing principles is a plus.

What We Offer:

• A dynamic work environment focused on client satisfaction.
• Opportunities for professional growth and development.
• A chance to have a direct impact on business success through excellent client experience.

Join us in creating lasting relationships that drive repeat business and contribute to our marketing efforts!