Company: RS&H

Location: Orlando, FL

Expected salary:

Job date: Fri, 02 May 2025 00:22:54 GMT

Job description:

Job Description: Client Experience Manager

Overview:
We are seeking a dedicated and dynamic Client Experience Manager to oversee and ensure an exceptional client experience that supports our marketing efforts. This role will focus on building strong relationships with existing clients to drive repeat business and enhance overall satisfaction.

Key Responsibilities:

• Client Engagement: Develop and maintain strong, positive relationships with clients, addressing their needs and concerns promptly and effectively.
• Experience Optimization: Ensure that each client interaction is exceptional, identifying opportunities for improvement in our services and processes.
• Marketing Collaboration: Work closely with the marketing team to align client experience strategies with ongoing marketing initiatives, promoting loyalty and repeat business.
• Feedback Management: Gather client feedback regularly and implement effective solutions to enhance service delivery and client satisfaction.
• Performance Metrics: Track and analyze client satisfaction metrics, using data to drive strategic improvements and marketing campaigns.
• Training & Development: Lead training sessions for staff to ensure a customer-centric approach is embedded across all departments.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in client management, customer service, or a related role.
• Strong communication and interpersonal skills.
• Ability to analyze data and implement actionable strategies.
• Demonstrated expertise in fostering long-term client relationships.

Join us in creating a positive and memorable client experience that drives our marketing efforts and secures repeat business!