Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Wed, 15 Jan 2025 07:47:23 GMT

Job description: The position will focus on the management of our non-clinical SPOC’s, education and day to day activities. SPOC Non-Clinical Team Lead reports to the Program ManagerDUTIES AND RESPONSIBILITIES

• Oversees Single Point of Contact staff to ensure all program performance expectations are sustained and monitored.
• Supports education initiatives in relation to the program and monitor progress
• Ensure all escalation processes associated with the program are communicated to the Program Manager
• Support workload measures and strategies as directed. Support staff in meeting performance expectations
• Support staff with client-centered calls as needed.
• Assist in resolution of day to day complaints and issue escalation
• Oversees the monthly auditing of the team by liaising with the Data Team Lead for audit outcomes
• Supports achieving creating a positive work environment working within a remote team based structure
• Create great employee experiences throughout the career journey with Bayshore
• Support administrative processes including monitoring of data integrity, monitoring and reporting of program KPI’s, ensuring proper certification/recertification procedures are in place, as applicable
• Participate in all management level meetings as requested
• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems.
• Participate in all program related PV training by working closely with the Team Lead of PV, if applicable
• Maintains caseload as required
• Adhere to Bayshore Policies and Procedures
• Complete other duties as required

REPORTING RELATIONSHIPS

• This position reports to the Program Manager

QualificationsQUALIFICATIONS & EXPERIENCE

• Bilingual English/French an asset

• Minimum of 3 years of Case Management experience
• Patient Assistance Program experience preferred
• Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
• Strong leadership and people management experience
• Exceptional written and oral communication skills
• Exhibited people-management experience; strong leadership