Company: Orlando Health

Location: Orlando, FL

Expected salary:

Job date: Wed, 11 Jun 2025 02:26:36 GMT

Job description:

Job Description: Patient Experience Coordinator

Position Overview:

We are seeking a dedicated and detail-oriented Patient Experience Coordinator to join our team. The ideal candidate will play a crucial role in enhancing the overall experience for our patients and their guests. You will oversee patient traffic to ensure a seamless and welcoming environment, while also collaborating with the marketing team to create informative and engaging collateral.

Key Responsibilities:

• Manage patient traffic and flow to ensure efficient service delivery and a positive experience for all patients and guests.
• Develop and implement strategies to enhance patient satisfaction and accessibility.
• Collaborate with the marketing department to create, update, and distribute promotional materials, patient guides, and other collateral that aligns with our brand and services.
• Gather feedback from patients and guests to identify areas for improvement and implement changes accordingly.
• Provide exceptional customer service, addressing any concerns or inquiries from patients and their families.
• Coordinate with clinical and administrative staff to ensure patient needs are met promptly and effectively.

Qualifications:

• Strong interpersonal and communication skills.
• Experience in a healthcare or customer service environment preferred.
• Ability to work collaboratively with diverse teams.
• Proficient in Microsoft Office and experience with content creation tools.
• Commitment to maintaining a patient-centric approach.

Join our team and contribute to creating a supportive and enjoyable experience for our patients and their guests!