Company: Orlando Health

Location: Orlando, FL

Expected salary:

Job date: Fri, 04 Jul 2025 22:27:26 GMT

Job description:

Job Title: Patient Experience Coordinator

Job Description:

We are seeking a dedicated Patient Experience Coordinator to join our team. In this role, you will play a vital part in ensuring an exceptional experience for our patients and their guests. Your primary focus will be on creating a welcoming and supportive environment that prioritizes patient satisfaction and comfort.

Key Responsibilities:

• Enhance Patient Experience: Develop and implement strategies to improve the overall experience for patients and their guests, ensuring their needs are met with compassion and efficiency.

• Collaboration with Marketing: Work closely with the marketing team to create engaging collateral that effectively promotes the services offered. This may include brochures, newsletters, social media content, and other promotional materials.

• Feedback Collection: Regularly gather and analyze patient feedback to identify areas for improvement, and implement changes to enhance service and communication.

• Staff Training: Collaborate with team members to train staff on best practices for patient interactions, ensuring consistent delivery of a positive experience.

• Community Engagement: Participate in community outreach programs to promote our services and foster relationships with potential patients.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Experience in healthcare or customer service is a plus.
• Ability to work collaboratively across departments.

Join us in our mission to provide the best possible experience for our patients and their guests while showcasing the valuable services we offer!