Company: ESI Management

Location: Orlando, FL

Expected salary:

Job date: Sat, 26 Jul 2025 06:30:49 GMT

Job description:

Job Description: Customer Engagement Specialist

Position Overview:

We are seeking a dynamic and results-oriented Customer Engagement Specialist to join our team. This role is pivotal in enhancing customer satisfaction, increasing revenue, and promoting brand awareness through innovative marketing strategies. You will actively participate in customer interactions, fostering long-term relationships that ensure repeat business, while collaborating with internal sales, marketing, and customer service teams.

Key Responsibilities:

• Develop and Implement Marketing Strategies: Create and execute targeted marketing strategies aimed at boosting customer satisfaction and brand visibility.

• Customer Relationship Management: Engage with customers to understand their needs and preferences, fostering lasting relationships that promote repeat business.

• Collaboration with Internal Teams: Work closely with sales, marketing, and customer service teams to ensure a cohesive approach to customer engagement and support.

• Analyze Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement solutions that enhance the customer experience.

• Promote Brand Awareness: Utilize various marketing channels to increase brand visibility and articulate the brand message effectively.

• Performance Tracking: Monitor and report on the effectiveness of marketing campaigns and customer engagement initiatives, adjusting strategies as needed for optimal results.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience in customer service, sales, or marketing roles.
• Strong interpersonal and communication skills.
• Ability to analyze data and drive actionable insights.
• Creative mindset with an innovative approach to marketing strategies.

Why Join Us?

This is an exciting opportunity for a passionate individual who is eager to make a significant impact on our customer relationships and overall business growth. If you thrive in a collaborative environment and are driven by results, we would love to hear from you!