Company: CBC/Radio-Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 21 Dec 2024 06:04:48 GMT

Job description: Position Title: Senior Analyst, End-User Technology (Telework/Hybrid)Status of Employment: PermanentPosition Language Requirement: English, FrenchLanguage Skills: English (Reading – B – Intermediate), English (Speaking – B – Intermediate), English (Writing – B – Intermediate), French (Reading – B – Intermediate), French (Speaking – B – Intermediate), French (Writing – B – Intermediate)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2025-01-04 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.What’s in it for you?Challenges: We spend our days solving problems on an unbelievable scale. This is a chance to take on the challenges of looking back and deepening your understanding of desktop environments in order to move us further ahead, into a new way of managing user environments. From introducing best practices to writing scripts that exploit APIs to generate reports, there is a lot of new and exciting work to be done here.Be part of the change: Right now, we are looking for people who can execute our strategy: innovators who want to push future-forward thinking; and builders who want to be hands-on, building the next generation of media technology for CBC/Radio-Canada employees. We want to hear the ideas, see the designs and implement the innovations brought to us by our teams. You want to be part of our digital workspace transformation effort where you can develop the skills to introduce and manage processes and tools. A place where you will be part of discovering and applying emerging technologies to support the business units’ IT initiatives.Cutting-edge tech: Data management. Cloud migration. IP for broadcast. AI. Security and reliability. The road ahead changes every day. By joining us now, you will become both pioneer and expert with a highly specialized, in-demand skill set as you help us take steps forward. As the official providers of technology to CBC/Radio-Canada, you will be joining the team that touches the latest technologies. You will have a chance to influence the choice and use of newer technologies and introduce changes to the processes.Your roleWe are seeking an experienced Senior Analyst to work with a team of seasoned professionals responsible for end-user technology and associated services. Reporting to the Senior Manager of the Center of Expertise, you will be a key player supporting the live environment and the end user technology infrastructure.You will be responsible for managing the company’s workstations and mobile devices and will participate in the strategy to modernize the solutions for user technology management. You will be called upon to provide expertise in workstation management, corporate image design, application deployment and configuration of user workstation policies and compliance. The candidate will have the opportunity to take part in decisions relating to the design and implementation of new processes, new systems and new versions of software intended for the production environment, in addition to having the opportunity to implement best practices in place to support cloud solutions.Your responsibilities:

• Manage and optimize the performance of deployment and update management systems based on the SCCM/Intune solution.
• Oversee and support the operation of systems that provide services for the deployment, monitoring, maintenance, development, and upgrade of all user technology systems.
• Administer and troubleshoot endpoint solutions such as print management, remote assistance, and softphone.
• Monitor and maintain our EDR solutions.
• Ensure the secure operation and integrity of user equipment.
• Analyze corporate initiatives and recommend technology improvements.
• Develop IT standards and participate in developing strategies for user technologies.
• Contribute to the evolution of technologies and recommend solutions to improve the reliability and capabilities of systems.
• In partnership with Technology & Infrastructure colleagues, improve and maintain departmental work processes and methods.

What you bring:

• University degree, or college diploma, in the field of computer science or an equivalent combination of education and relevant experience
• 5 years of experience working in a related field
• Strong technical knowledge of network services, PC and Mac operating systems as well as mobile operating systems
• Strong technical knowledge of enterprise-grade device management (SCCM, Intune, JamF)
• Strong technical knowledge of scripting languages (Powershell, Bash, Google Apps script)
• Good Technical knowledge of EDR solutions (Crowdstrike, Sentinel, Defender)
• Good Technical knowledge of DaaS and cloud solution (AVD, W365, AWS, Google)
• Technical knowledge of remote assistance solutions, print management solutions
• The ability to function effectively with high levels of demand and limited resources
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Excellent customer service orientation
• Bilingualism: French and English fluency is mandatory.

Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.As part of our recruitment process, candidates who advance to the nextstep will be asked to complete a background check. This includes:A mandatory Criminal record check.Other background checks may be conducted based on the operational requirements of the position.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time